Portal FAQ: Difference between revisions
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#The system will email your username, then you can follow the instructions to ‘reset’ your password and log in. (If the email does not arrive within a couple minutes, please check your spam/junk folder.) | #The system will email your username, then you can follow the instructions to ‘reset’ your password and log in. (If the email does not arrive within a couple minutes, please check your spam/junk folder.) | ||
== I do not see NET info when I log in. What's up? == | == I do not see NET/BEECN/PBEM info when I log in. What's up? == | ||
This almost always means you already have a profile with another organization that also uses MIP. (They might call it Volunteer Impact.) Instructions to merge your profiles is [https://support.betterimpact.com/siteguide/merge-duplicate-profiles/ here]. Your NET profile is associated with the organization ''Portland Bureau of Emergency Management''. | This almost always means you already have a profile with another organization that also uses MIP. (They might call it Volunteer Impact.) Instructions to merge your profiles is [https://support.betterimpact.com/siteguide/merge-duplicate-profiles/ here]. Your NET profile is associated with the organization ''Portland Bureau of Emergency Management''. | ||
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If a '''Deployment''' is full, that means the need has been satisfied and additional NETs should not respond. Thank you for your willingness to help, but your fellow volunteers already have it covered. | If a '''Deployment''' is full, that means the need has been satisfied and additional NETs should not respond. Thank you for your willingness to help, but your fellow volunteers already have it covered. | ||
If a '''Training''' is full, there might be a back-up list button. | If a '''Training''' is full, there might be a back-up list button, depending on the specific event. | ||
[[File:MIP Opportunity Back-up List Button.png|alt=MIP Opportunity Back-up List Button|left|frameless]] | [[File:MIP Opportunity Back-up List Button.png|alt=MIP Opportunity Back-up List Button|left|frameless]] | ||
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2) Back-up Lists help PBEM informally gauge the demand for trainings. The longer the back-up list is, the more likely we are to repeat the opportunity. | 2) Back-up Lists help PBEM informally gauge the demand for trainings. The longer the back-up list is, the more likely we are to repeat the opportunity. | ||
(Items with no | (Items with no participation limit do not have a Back-up List.) | ||
==How do I log my time?== | ==How do I log my time?== | ||
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*''Website:'' Hours tab > Select Activity > Enter time | *''Website:'' Hours tab > Select Activity > Enter time | ||
*''Using [https://support.betterimpact.com/siteguide/my-impact-app/ the app] in real time:'' Use the ''Start Clock'' button on the main page, select the activity, tap ''Start Clock'' again. Remember to hit ''Stop Clock'' when finished! | *''Using [https://support.betterimpact.com/siteguide/my-impact-app/ the app]'' | ||
**''in real time:'' Use the ''Start Clock'' button on the main page, select the activity, tap ''Start Clock'' again. Remember to hit ''Stop Clock'' when finished! | |||
**''after service:'' Taps ''Logging'' > ''Hours'' > ''Portland Bureau of Emergency Management'' > then select the activity and make your entry | |||
*Please note that ''time is never automatically logged'' for scheduled events. That provides you the ability to add travel and prep time, and also ensures that time is not erroneously logged for people who sign up but do not attend an event. | *Please note that ''time is never automatically logged'' for scheduled events. That provides you the ability to add travel and prep time, and also ensures that time is not erroneously logged for people who sign up but do not attend an event. | ||
*For categories where the date of service is not too important, such as Advanced Training or Program Service, it is OK to aggregate time into a single periodic entry. For categories where the data matters very much for reconciliation and indemnification -- like Deployment, Team Meetings, and Exercise -- please '''do''' tag those entries with exact date(s). | |||
== I do not see my Activity listed. Where is it? == | == I do not see my Activity listed. Where is it? == | ||
By default MIP lists your '''Recent''' activities for quick access. And periodically we archive past Activities to declutter the list. You can still log time for past Activities from the longer lists. | By default MIP lists your '''Recent''' activities for quick access. And periodically we archive past Activities to declutter the list. You can still log time for past/inactive Activities from the longer lists. | ||
* '''On the website''', simply use the '''Active''' or '''Inactive''' buttons to change the drop-down list: | |||
[[File:MIP-recent-active-inactive.jpg|alt=In the MIP Hours screen, select Active or Inactive to access the longer lists of Activities.|frame|In the MIP Hours screen, select '''Active''' or '''Inactive''' to access the longer lists of Activities.|none]] | [[File:MIP-recent-active-inactive.jpg|alt=In the MIP Hours screen, select Active or Inactive to access the longer lists of Activities.|frame|In the MIP Hours screen, select '''Active''' or '''Inactive''' to access the longer lists of Activities.|none]] | ||
* '''In the app''', use 'Activity Search', and then 'Include inactive activities in search':[[File:Screencap of MyImpact app Log Hours, Activity Search.png|alt=The MyImpact App 'Log Hours' screen|none|thumb|The MyImpact App 'Log Hours' screen]] | |||
== How do I edit or delete a previous time entry? == | == How do I edit or delete a previous time entry? == | ||
You can edit an entry for 24 hours after ''its start time'', regardless of when you enter it. There are technical reasons for this limit that actually make sense, but we won't bore you here. '''If you need an entry corrected or deleted,''' simply email the Activity date and correction/deletion instruction to [ | You can edit an entry for 24 hours after ''its start time'', regardless of when you enter it. There are technical reasons for this limit that actually make sense, but we won't bore you here. '''If you need an entry corrected or deleted,''' simply email the Activity date and correction/deletion instruction to [mailto:net@portlandoregon.gov net@portlandoregon.gov] | ||
==I don't like new things. How can I access the old system?== | ==I don't like new things. How can I access the old system?== | ||
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-Marcus Aurelius, ''The Meditations, Book Seven'' | -Marcus Aurelius, ''The Meditations, Book Seven'' | ||
== How do I get certifications added to my MIP profile? == | |||
# [https://pbem.link/miplogin Log in to MIP]. | |||
# Select '''My Profile'''. | |||
# Select '''Additional Info'''. | |||
# Next to the appropriate field, choose the '''Select''' button and upload your PDF file. | |||
# You're done! PBEM reviews and accepts certificate uploads in batches. When that happens, your new certificate(s) will automatically be noted in your profile page. We will not notify you, because none of us want more silly, transactional emails, do we? | |||
== How do I upload a new ID photo? == | |||
See [[ID Photos]]. | |||
==Qualifications & VSFs== | ==Qualifications & VSFs== | ||
<span style="background:#FFFF00">This section is accurate but incomplete, and will be integrated into the [[Volunteer Support Functions Introduction and Directory|''Volunteer Support Functions Introduction and Directory'']].</span> | <span style="background:#FFFF00">This section is accurate but incomplete, and will be integrated into the [[Volunteer Support Functions Introduction and Directory|''Volunteer Support Functions Introduction and Directory'']].</span> | ||
