Portal FAQ: Difference between revisions

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=='''How do I access the MyImpactPage.com portal?'''==
==How do I access the MyImpactPage.com (MIP) portal?==
A. It depends on the device you are using.
A. It depends on the device you are using.


*In your desktop or laptop web browser, go to [https://MyImpactPage.com MyImpactPage.com] (
*In your desktop or laptop web browser, go to [https://MyImpactPage.com MyImpactPage.com]
*On a smartphone or tablet, [https://MyImpactPage.mobi MyImpactPage.mobi] looks better.
*On a smartphone or tablet, [https://MyImpactPage.mobi MyImpactPage.mobi] looks better.
*You may install the ''My Impact'' app for [https://play.google.com/store/apps/details?id=com.betterimpact.myimpact&gl=US Android] or [https://apps.apple.com/us/app/my-impact/id1445454149 Apple] which has cool features like three-tap, 'time clock' tracking.
*You also may install the ''My Impact'' app for [https://play.google.com/store/apps/details?id=com.betterimpact.myimpact&gl=US Android] or [https://apps.apple.com/us/app/my-impact/id1445454149 Apple] which has cool features like three-tap, 'time clock' tracking.
*All of these options may be used to suit your convenience. You are not required to choose only one.


=='''Give me the one-minute tutorial. I'm busy.'''==
==What are my username and password for my first login?==
A. That is an imperative not a question, but OK. You need to know how to '''1) login,''' '''2) sign up for stuff,''' and '''3) log your time'''. So please read on.
A. If you applied after June 2023, you chose your own login and password.  


=='''What are my username and password for my first login?'''==
If we moved you over from the old system, you may receive your username this way:
A. Good question! To receive your username:


#Go to [http://myimpactpage.com/ MyImpactPage.com]
#Go to MIP: [http://myimpactpage.com/ MyImpactPage.com]
# Click ''Forgot username or password''.
# Click ''Forgot username or password''.
#Select ''I forgot my username''. I realize you did not forget it; you never had it. Please humor me.
#Select ''I forgot my username''.
#Enter your email address we have on record, and prove you are not a robot.
#Enter your email address we have on record.
#The system will send your username in a few minutes, then you can follow the instructions to ‘reset’ your password and log in. (If the email does not arrive within a couple minutes, check your spam/junk folder.)
#The system will email your username, then you can follow the instructions to ‘reset’ your password and log in. (If the email does not arrive within a couple minutes, please check your spam/junk folder.)


=='''How do I sign up for trainings, meetings, deployments, etc.?'''==
== I do not see NET/BEECN/PBEM info when I log in. What's up? ==
This almost always means you already have a profile with another organization that also uses MIP. (They might call it Volunteer Impact.) Instructions to merge your profiles is [https://support.betterimpact.com/siteguide/merge-duplicate-profiles/ here]. Your NET profile is associated with the organization ''Portland Bureau of Emergency Management''.
 
==How do I sign up for trainings, meetings, deployments, etc.?==
*''Website:'' Opportunities tab > scroll down to list > click title > +Sign Up. Or use the calendar view to access scheduled events only.  Unscheduled items look like this:
*''Website:'' Opportunities tab > scroll down to list > click title > +Sign Up. Or use the calendar view to access scheduled events only.  Unscheduled items look like this:


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*''App:'' Opportunities > Select the item you want > Sign up
*''App:'' Opportunities > Select the item you want > Sign up


=='''How do I log my time?'''==
== The Deployment or Training Opportunity I want is full. What can I do? ==
If a '''Deployment''' is full, that means the need has been satisfied and additional NETs should not respond. Thank you for your willingness to help, but your fellow volunteers already have it covered.
 
If a '''Training''' is full, there might be a back-up list button, depending on the specific event.
[[File:MIP Opportunity Back-up List Button.png|alt=MIP Opportunity Back-up List Button|left|frameless]]
 
 
 
If you click this button, you will be added to the back-up list for ''all'' shifts schedule for that Opportunity. This accomplishes two things:
 
1) If a registrant cancels their slot, we step through the backup list in order, offering the specific new opening to each person one at a time to see if it fits their schedule.
 
2) Back-up Lists help PBEM informally gauge the demand for trainings. The longer the back-up list is, the more likely we are to repeat the opportunity.
 
(Items with no participation limit do not have a Back-up List.)
 
==How do I log my time?==
You have your choice of three ways.
You have your choice of three ways.


''Note:'' To input past time you have recorded between December 10, 2021 and June 2022, it's fine to use cumulative entries. In other words, add up all your Advanced Training time, and input the total number of hours as a single number. But now that the system is live, please input in real time or as close as possible so that we have accurate data.
*''Website:'' Hours tab > Select Activity > Enter time
*''Using [https://support.betterimpact.com/siteguide/my-impact-app/ the app]''
**''in real time:'' Use the ''Start Clock'' button on the main page, select the activity, tap ''Start Clock'' again. Remember to hit ''Stop Clock'' when finished!
**''after service:'' Taps ''Logging'' > ''Hours'' > ''Portland Bureau of Emergency Management'' > then select the activity and make your entry
*Please note that ''time is never automatically logged'' for scheduled events. That provides you the ability to add travel and prep time, and also ensures that time is not erroneously logged for people who sign up but do not attend an event.
*For categories where the date of service is not too important, such as Advanced Training or Program Service, it is OK to aggregate time into a single periodic entry. For categories where the data matters very much for reconciliation and indemnification -- like Deployment, Team Meetings, and Exercise -- please '''do''' tag those entries with exact date(s).
 
== I do not see my Activity listed. Where is it? ==
By default MIP lists your '''Recent''' activities for quick access. And periodically we archive past Activities to declutter the list. You can still log time for past/inactive Activities from the longer lists.


*''Website:'' Hours tab > Select Activity > Enter time
* '''On the website''', simply use the '''Active''' or '''Inactive''' buttons to change the drop-down list:
[[File:MIP-recent-active-inactive.jpg|alt=In the MIP Hours screen, select Active or Inactive to access the longer lists of Activities.|frame|In the MIP Hours screen, select '''Active''' or '''Inactive''' to access the longer lists of Activities.|none]]
 
* '''In the app''', use 'Activity Search', and then 'Include inactive activities in search':[[File:Screencap of MyImpact app Log Hours, Activity Search.png|alt=The MyImpact App 'Log Hours' screen|none|thumb|The MyImpact App 'Log Hours' screen]]


*''Automatically:'' When you attend trainings that we schedule in MyImpactPage, we will set the software to automatically credit the time on your record. Sweet, eh?
== How do I edit or delete a previous time entry? ==
*''Using [https://support.betterimpact.com/siteguide/my-impact-app/ the app] in real time:'' Use the ''Start Clock'' button on the main page, select the activity, tap ''Start Clock'' again. Remember to hit ''Stop Clock'' when finished!
You can edit an entry for 24 hours after ''its start time'', regardless of when you enter it. There are technical reasons for this limit that actually make sense, but we won't bore you here. '''If you need an entry corrected or deleted,''' simply email the Activity date and correction/deletion instruction to [mailto:net@portlandoregon.gov net@portlandoregon.gov]


=='''I don't like new things. How can I access the old system?'''==
==I don't like new things. How can I access the old system?==
You cannot. The old system was permanently retired in December 2021.
You cannot. The old system was permanently retired in December 2021.
  Is any man afraid of change? Why what can take place without change?
  Is any person afraid of change? Why what can take place without change?
  What then is more pleasing or more suitable to the universal nature?
  What then is more pleasing or more suitable to the universal nature?
And canst thou take a bath unless the wood undergoes a change?
And canst thou be nourished, unless the food undergoes a change?
And can anything else that is useful be accomplished without change?
Dost thou not see then that for thyself also to change is just the same, and equally necessary for the universal nature?
   
   
  -Marcus Aurelius, ''The Meditations, Book Seven''
  -Marcus Aurelius, ''The Meditations, Book Seven''
=='''Qualifications & VSFs'''==
 
== How do I get certifications added to my MIP profile? ==
 
# [https://pbem.link/miplogin Log in to MIP].
# Select '''My Profile'''.
# Select '''Additional Info'''.
# Next to the appropriate field, choose the '''Select''' button and upload your PDF file.
# You're done! PBEM reviews and accepts certificate uploads in batches. When that happens, your new certificate(s) will automatically be noted in your profile page. We will not notify you, because none of us want more silly, transactional emails, do we?
 
== How do I upload a new ID photo? ==
See [[ID Photos]].
 
==Qualifications & VSFs==
<span style="background:#FFFF00">This section is accurate but incomplete, and will be integrated into the [[Volunteer Support Functions Introduction and Directory|''Volunteer Support Functions Introduction and Directory'']].</span>
 
Qualifications are directly related to the 16 Volunteer Support Functions (VSFs). VSFs are categories into which NETs' skills and training are classified for the purpose of identifying cadres of volunteers suitable for specific deployments. In addition to streamlining emergency ops, VSFs also guide the trainings we offer, and support your natural path to skill specialization(s). No one can be an expert at everything!
Qualifications are directly related to the 16 Volunteer Support Functions (VSFs). VSFs are categories into which NETs' skills and training are classified for the purpose of identifying cadres of volunteers suitable for specific deployments. In addition to streamlining emergency ops, VSFs also guide the trainings we offer, and support your natural path to skill specialization(s). No one can be an expert at everything!
The qualifications in each category are:
{| class="wikitable mw-collapsible"
{| class="wikitable mw-collapsible"
|+NET Volunteer Support Function (VSF) Qualifications and Training Paths
|+Some Potential NET Volunteer Support Function (VSF) Qualifications and Training Paths
|-
|-
!VSF
!VSF
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!Online
!Online
! In-person
! In-person
!How to get it
!Suggested Training
|-
|-
|VSF01
|VSF01
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|Amateur Radio
|Amateur Radio
|
|
|
|•
|Obtain an FCC [https://www.portland.gov/pbem/neighborhood-emergency-teams/crtradiolicense Amateur Radio License]
|Obtain an FCC [https://www.portland.gov/pbem/neighborhood-emergency-teams/crtradiolicense Amateur Radio License]
|-
|-
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|ARES/RACES
|ARES/RACES
|
|
|
|•
|Become an active member of [https://multnomahares.org/ MCARES] (Multnomah County Amateur Radio Emergency Services)
|Become an active member of [https://multnomahares.org/ MCARES] (Multnomah County Amateur Radio Emergency Services)
|-
|-
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|•
|•
|
|
|Watch the [https://portlandnet.tumblr.com/post/185938036230/line-down-hazard-training-video-for-nets NET Training Video] and deploy for a PBEM-initiated down power line deployment (Do not self deploy to down power lines!)
|Watch the [https://portlandnet.tumblr.com/post/185938036230/line-down-hazard-training-video-for-nets NET Training Video] and deploy for a PBEM-initiated down power line deployment (Do not self deploy to down power lines -- call 911!)
|-
|-
|VSF05
|VSF05
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