JOB AID: Event VCC Lead: Difference between revisions

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[[File:ParadeAccessVol2.jpg|alt=The Volunteer Coordination Center (VCC)|thumb|400x400px|''The Volunteer Coordination Center (VCC)'']]
[[File:2023.06.03.Starlight.VCC.jpg|alt=Be well prepared and have as much fun at the VCC as these dorks.|thumb|400x400px|''Be well prepared and have as much fun at the VCC as these dorks.'']]
[[File:2023.06.03.Starlight.VCC.jpg|alt=Be well prepared and have as much fun at the VCC as these dorks.|thumb|400x400px|''Be well prepared and have as much fun at the VCC as these dorks.'']]
The purpose of this article is to prep staff to serve as the Lead at a Volunteer Coordination Center (VCC) during a parade event. The Lead is the on-site volunteer manager and leads/assists with communications coordination.
The purpose of this article is to prep staff to serve as the Lead at a Volunteer Coordination Center (VCC) during a parade event. The Lead is the on-site volunteer manager and leads/assists with communications coordination.
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== VCC Preparations ==
Notes for development:
* For each parade, an Ops Plan and a map. Would be best to have on a single sheet, tabloid size, color, map on one side and ops plan on the other.
* Set up volunteer list that has name and cell phone number. First part of checking in is to confirm cell number.
* In Smartsheet, use template with check in/check out features. Make sure to give the ECC access to the Smartsheet so they can monitor.
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== VCC Lead KSAs and Equipment ==
== VCC Lead KSAs and Equipment ==


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== VCC Planning ==
== VCC Planning ==
[[File:Jr. Parade2 2023.06.07.jpg|alt=2023.06.07 Junior Rose Parade. Photo credit: Ernest Jones.|thumb|400x400px|''2023.06.07 Junior Rose Parade. Photo credit: Ernest Jones.'']]


=== Printouts ===
=== Printouts ===
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=== Everbridge and Push Notifications ===
=== Everbridge and Push Notifications ===
For an exceptionally large event, consider uploading the names and cell phone numbers of all volunteers into a push notification service such as Everbridge. A push notification may be used to report parade position or call for an emergency evacuation of posts.
For an exceptionally large event, consider uploading the names and cell phone numbers of all volunteers into a push notification service such as Everbridge. A push notification may be used to report parade position or call for an emergency evacuation of posts.
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== The Volunteer Coordination Center (VCC) ==
== The Volunteer Coordination Center (VCC) ==
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*'''Check-in/Check-out:''' Specializes in checking in the Parade Guides when they arrive at the post and giving them their barricade assignment. When a Parade Guide checks out, the person(s) in this role can accept the check-out either in person or by radio.
*'''Check-in/Check-out:''' Specializes in checking in the Parade Guides when they arrive at the post and giving them their barricade assignment. When a Parade Guide checks out, the person(s) in this role can accept the check-out either in person or by radio.
*'''Tactical Radio Lead:''' Monitors the FRS frequency Parade Guides are speaking on and moves the frequency if necessary.
*'''Tactical Radio Lead:''' Monitors the FRS frequency Parade Guides are speaking on and moves the frequency if necessary.
*'''Runners:''' Can run critical messages to a barricade if the Parade Guide at a location is not available by cell phone or radio. Runners can also take over for Parade Guides who need to leave post to use the restroom. Best detailed to a volunteer who brought a bike.
*'''Runners:''' Can run critical messages to a barricade if the Parade Guide at a location is not available by cell phone or radio. Runners can also take over for Parade Guides who need to leave post to use the restroom. Best detailed to a volunteer who brought a bike. If there are pairs of Parade Guides at barricades, then two runners on bikes is often enough for a large parade.
*'''Lookout:''' Detailed to keep a security eye out at the VCC so others at the VCC are not distracted by prospective bad actors. Well suited to a volunteer with de-escalation training or skills.
*'''Lookout:''' Detailed to keep a security eye out at the VCC so others at the VCC are not distracted by prospective bad actors. Well suited to a volunteer with de-escalation training or skills.
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# '''VCC breakdown:''' Once all volunteers are checked out, break down and load VCC equipment and head back to the ECC.
# '''VCC breakdown:''' Once all volunteers are checked out, break down and load VCC equipment and head back to the ECC.
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== VCC Improvement Plan Ideas ==
* Try to eliminate the use of cell phone as much as possible; explore training on and using an app like Zello.
* Pre-assign all the less desirable posts, consider adding some sort of incentive.
* Make sure Uber and Lyft are not trying to get into the parade area...send a message to them ahead of time.
* Set up ECC to help with check-outs by cell phone. Also, can the ECC be used to take calls by cell? (staff with a NET)
* If we have to use cell phones to communicate, can we get a couple to use?
* Find runners ahead of time and identify a couple NETs with bikes, and have them arrive a little later.

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