JOB AID: Evaluating Requests for Reasonable Accommodation
This article concerns how PBEM staff should consider and evaluate Americans with Disabilities Act (ADA) Title II requests for reasonable accommodation to any PBEM policy, practice, procedure. If a PBEM employee receives an ADA complaint (as opposed to a request for accommodation), the complainant should contact 311.[1]
Background
Under Title II of the Americans with Disabilities Act, a "reasonable accommodation" requires public entities and public accommodations to make reasonable modifications to policies, practices, or procedures to avoid discrimination. PBEM staff should treat this standard as a minimum effort, however, and strive to provide accommodations both expediently and at all opportunities possible. Evaluating a request for accommodation should be considered a top priority.
The following guidance is taken from a guide for 311 operators
- ↑ From direction provided in citywide staff email. Selby, Jeff (Director of Portland Office of Equity and Human Rights). "Quarterly ADA Title II and Disability Equity Newsletter", 2023.09.10.