Chapter 2: NET Team Leader Basics: Difference between revisions

Chapter 2: NET Team Leader Basics (view source)

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 === Mysterious roster inclusions ===
-It is not uncommon for a Team Leader to receive a roster and see names of members who they've had no contact with. If that happens, the Team Leader should first try to contact the person directly and ask if the member would still like to be a part of NET. If there is no reply, the Team Leader should escalate it to PBEM staff. PBEM staff will attempt to contact inside a week or two week time frame. If there is still no response, PBEM will remove the volunteer from active service and the Team Leader should expect not to see that name on future rosters unless the volunteer rejoins.
+It is not uncommon for a Team Leader to receive a roster and see names of members who they've had no contact with. If that happens, the Team Leader should first try to contact the person directly and ask if the member would still like to be a part of NET. If they do not, or if there is some other reason they have not replied (e.g. still in NET but moved to a different neighborhood) the Team Leader should report that information to PBEM staff for record correction.
+If there is no reply, the Team Leader should escalate it to PBEM staff. PBEM staff will attempt to contact inside a week or two week time frame. If there is still no response, PBEM will remove the volunteer from active service and the Team Leader should expect not to see that name on future rosters unless the volunteer rejoins.
 == Notes and References ==
 <references/>