Parade Guides at Barricades
Beginning with the 2023 Rose Festival, Portland NET and the Portland Rose Festival are working together to keep Portland's most prominent celebration safe by recruiting volunteers as Parade Guides. Parade Guides monitor vehicular traffic at barricades and serve as a general information source for paradegoers. This is a planned event deployment NET/PBEM reserves for the Rose Festival; NET does not generally deploy for Parade Guide responsibilities for any other event.
This article serves as a general job aid and volunteer position description for volunteers (both NET and non-NET) serving as Parade Guides.
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Background
Volunteer Guides deploy to each of the Rose Festival's parades: the Starlight Parade, the Junior Parade, and the Grand Floral Parade. Each Parade Guide will receive via email an Operations Plan that includes relevant contact information, check-in locations, radio frequencies, and other details specific to each event. Event-specific information is NOT included in this article; if a Parade Guide has not received their Operations Plan three days before the event, they should email [Guide Ops Plan Request|net@portlandoregon.gov] to request it.
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Mission
Volunteer Guides help keep Portland Rose Festival events safe and fun by actively managing street closure barricades. Volunteers will help act as the "eyes and ears" around the parade route and work with our on-site safety team to report any incidents. Responsibilities include:
- Ensure the safety of parade participants and guests by actively managing street closure barricades;
- Greet people and welcome them to the parade;
- Assist parade participants through entry & exit areas;
- Report incidents to the safety team on site;
- Guide community members in wayfinding around the parade area.
We encourage NET volunteers to treat this as a tactical radio comms exercise as well, and to bring an FRS/GMRS radio. Radio frequencies will be included in the event operations plan.
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Volunteer Coordination Center
Each parade will include at least one Coordination Center to coordinate volunteers and their radio communications. The location of a Coordination Center will be included in the Operations Plan. Parade Guides should plan an in-person check in at the Coordination Center where they will receive their assignment, any parade materials they may need, and to check they have everything they need (including answers to questions).
Roles at a Coordination Center will include:
- Parade Guide Lead: This person (a PBEM staffer) effectively serves as the Incident Commander for Parade Guides. They will have an 800 MHz radio to communicate with the Portland ECC.
- Check-in/Check-out: Specializes in checking in the Parade Guides when they arrive at the post and giving them their barricade assignment. When a Parade Guide checks out, the person(s) in this role can accept the check-out either in person or by radio.
- Tactical Radio Lead: Monitors the FRS frequency Parade Guides are speaking on and moves the frequency if necessary.
- Runners: Volunteer who can run critical messages to a barricade if the Parade Guide at a location is not available by cell phone or radio. Runners will also take over for Parade Guides who need to leave post to use the restroom.
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What To Expect: The Operations Plan
All Parade Guide volunteers should expect to receive an electronic copy of the Operations Plan no more than three days before your shift, and a hard copy will be provided to you when you check in on parade day. Please do not request a copy of the Operations Plan if the parade is more than three days off.
You will receive the following information in the Operations Plan:
- Parade day timeline, including check-in and check-out times;
- Recommended parking;
- Location of restrooms for volunteers;
- Location of the Coordination Center;
- Relevant parade day phone numbers (e.g. cell phone numbers of personnel in the Coordination Center);
- Tactical radio frequencies;
- Reviews of required and recommended equipment;
- Review of radio protocols;
- Review of emergency procedures.
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What To Expect: Parade Day
Before leaving home
Before leaving home for your volunteer shift:
- Have your route from home planned. If you're driving, where will you park your vehicle while volunteering? (Recommended parking options for you will be included in the Operations Plan) How much time will you need to get from your home to check in at the Coordination Center?
- If you're taking the bus, plan your trip with TriMet at https://trimet.org/home/planner.
- Check your equipment and make sure you have everything you want. We recommend having it prepped and ready to go the night before.
- If you have a smartphone, have this article loaded up on your browser so you can reference it as needed.
- Use the bathroom before you leave home. Portable restrooms will be available to volunteers near most posts, but fewer bathroom breaks minimizes the logistics of moving Parade Guides around to cover unstaffed barricades.
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Checking In: Coordination Center
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Hard copy of the operations plan + map/assignment
Barricade assignment
(volunteer liaison will be present0
Water bottle
reflective vest
Map with an X to help drivers wayfind...be prepared for people to ask directions...ID major streets
Clipboard? QR code with parade routes
- that info will be printed and brought by Rose Festival...ops plan/etc
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Post procedures
As a general rule, Parade Guides are to remain at their posts unless otherwise directed by Coordination Center. If you need to leave your post (e.g. for a bathroom break), contact the Coordination Center to request a runner to take over for you while you are gone.
***FILL IN THIS SECTION MORE***...what to do if someone tries to go through the barricade? Radio in? Best practices for de-escalating an angry driver?
- Be aware of your surroundings: Always be aware of your surroundings and the parade route. Pay attention to where the parade is coming from and where it's going. Always stay alert and keep an eye out for potential hazards. If you notice something that could be dangerous, notify the authorities immediately.
- Know emergency procedures: Be familiar with the emergency procedures in case of an accident or an emergency situation. Know who to contact and what to do in such situations.
- Communicate with the public: If someone is trying to cross the barricade, communicate with them and explain the reason for the barricade. Be firm but polite, and ensure that people understand the importance of not driving through the barricade. [Radio the incident in, can't stop anyone from going through,
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Hazard considerations
Parade Guides should stay alert for hazards that can put the safety of attendees and volunteers at risk. Those hazards might include:
- Driver behavior: Confused and misdirected drivers can become unruly and may try to cross a barricade. It's important to stay alert and communicate effectively to ensure that everyone remains safe.
- Inclement weather: Portland weather can be unpredictable, and sudden changes in weather conditions can pose a hazard to Parade Guides. Heat exhaustion, dehydration, hypothermia, and other weather-related hazards can be a concern.
- Medical emergencies: During the parade, there may be medical emergencies that require immediate attention. It's important to know the emergency procedures and know how to bring medical responders to someone experiencing a medical emergency.
- Intoxication: Some parade attendees may become intoxicated, leading to unruly behavior and potential safety hazards. It's important to monitor the crowd and report any suspicious or dangerous behavior.
- Poor communication: Poor communication can lead to confusion and accidents. It is essential to have clear communication channels with the Volunteer Coordination Center and know how to reach them by radio or by cell phone.
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In the event of a medical emergency
A medical emergency is a medical condition you would normally call 911 for. That may include persons who are unconscious, not breathing, having trouble breathing, bleeding, or experiencing chest pains. If you observe a medical emergency ***INSTRUCTIONS FORTHCOMING (protocols still being decided)***
Provide information to responders, street sign, color of vehicle, don't render aid...be the eyes.
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Communications protocols
For message clarity and speed, please use these talking protocols when communicating with the Coordination Post (whether by radio or by cell phone).
- Begin with naming who you are trying to reach, followed by identifying your barricade number; this is the "Hey you, it's me" approach to comms. For example, let's say Barricade 12 was calling the Coordination Post. The conversation would go like this:
- "Coordination Post this is Barricade 12"
- "Barricade 12, Coordination Post, go ahead" (or, Coordination Post may say "Standby", asking you to hold your message...in that case, wait until Coordination Post says "Barricade 12 go ahead")
- Proceed with your message.
- Next, depending on your message, use one of the following radio scripts:
- "A car ran my post at Barricade [NUMBER]": Used to to communicate a vehicle that crossed a barricade at speed, and/or appears to present a threat.
- "I have an emergency at Barricade [NUMBER] and I need [police/medical]": Used to communicate an emergency at a post that needs a response.
- "A vehicle has bypassed my post at Barricade [NUMBER]": Used to communicate that a driver has driven around the barriers, as in the case of a frustrated or disoriented driver, but does not appear to be overtly threatening.
- After using the radio script, stand by to receive a reply form the Coordination Post to acknowledge and receive clarifying questions.
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Radio Use
If you are using an FRS/GMRS radio, please be sure to:
- Check the Operations Plan for which frequencies the Coordination Post will be using. There will be two: an emergency frequency, and a non-emergency frequency (to request coverage during a bathroom break, for example, and for routine check-ins). Have your radio set to the emergency frequency.
- Be prepared to change frequencies at the direction of the Coordination Post. FRS/GMRS frequencies are public and it's not impossible for our chosen frequency getting hijacked by 12-year-olds making fart jokes (this has actually happened). Listen for the Coordination Post requesting you to move frequencies. If all frequencies are crowded, the Coordination Post may ask for communications to be moved to cell phones. (MAYBE WE SHOULD ASK FOLKS TO USE ZELLO?)
- When talking, press the push-to-talk button, wait two seconds, and then speak.
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Demobilization
Radio check outs?...only if they need to return a vest
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Parade Guide Equipment
Required equipment
The following items are REQUIRED so that Parade Guides can complete their volunteer shifts safely and effectively.
- Your personal cell phone: Your cell phone is your communications lifeline and you will use it to call 911 if needed. The Parade Guide Coordination Center should have your cell phone number so they can call you from the post.
- Weather-appropriate and proper attire: You should wear comfortable clothes and shoes that allow you to stand for long periods. Considerations:
- Barricade positions are unsheltered and directly in the weather! Please be sure to stay informed of the weather forecast for the day of your posting and dress appropriately. If you are staffing the barricade in hot weather, wear light-colored clothing and a hat to protect yourself from the sun. In cold and wet weather, layer up.
- NET volunteers should wear their reflective NET vest and NET ID. Hard hats and full response kits are not required.
- Besides NET logos or approved CERT logos, no shirts, sweat shirts, jackets, or caps with any law enforcement, fire, medical, or emergency preparedness organizations.
- Footwear should be closed-toe; preferably comfortable and watertight sneakers you can stand in for long periods of time. Trail runners or hiking boots are most recommended. If your footwear is new, we suggest having it fully broken in before parade day.
- Personal water supply: Please bring enough water to keep yourself hydrated JVK NOTE: include hydration calculations here]*** ***[JVK: will we have water at the Coordination center provided by Rose Festival?
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Recommended equipment
These items will make your volunteer shift easier and more comfortable:
- Folding camp chair: We ask that Volunteer Guides remain standing as their physical capabilities permit in the time leading up to the parade. But after the parade begins, we recommend sitting at post and having a folding camp chair available. This is the number one item parade volunteers say they'd wish they brought when they don't!
- FRS/GMRS radio: We'll plan to be on an FRS frequency for tactical communications, but the Coordination Center will use cell phone voice/SMS for volunteers who don't have a radio.
- Umbrella: Is it raining? You'll wish you had one. Is the sun out? You'll wish you had one. Best to hedge your bets and bring an umbrella.
- Snacks: We recommend high protein snacks. Watch out for sugary snacks that crash your energy later.
- Sunscreen: Recommend SPF-50 or higher.
- Rain poncho: Good idea to find a light, inexpensive rain poncho and fold it into your pack.
- First aid kit.
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What not to bring
- Do not bring weapons of any kind to your volunteer shift. Bandage shears or small pocketknives are acceptable.
- Do not bring alcohol, drugs, or other intoxicants (legal or not) to your shift.
- Please leave pets at home! Service animals, naturally, are welcome.
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After Your Shift
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