BEECN Journaling System Back-end: Difference between revisions
From WikiNET
| Line 175: | Line 175: | ||
===== Q: I don't see a Trouble Ticket I was notified about. Where do I find it? ===== | ===== Q: I don't see a Trouble Ticket I was notified about. Where do I find it? ===== | ||
===== Q: What steps should I take if a BEECN cache (and/or contents) | ===== Q: What steps should I take if a cache is stolen? ===== | ||
''A: If a BEECN volunteer reports that a cache (and/or cache contents) has been stolen, please take the following steps:'' | |||
# | # ''You or the volunteer should complete an appropriate journal entry if that hasn't been done already.'' | ||
# ''Personally confirm the cache is stolen. It may not be necessary for you to visit the site yourself, but it is recommended. Get photos and look for any clues as to how the cache was stolen/forced open if that will help our improvement planning.'' | |||
# ''Report the theft to police'' ''non-emergency. Add the case number to the BEECN Journal Entry about the theft in the "Note" column (this is very important).'' | |||
# ''In [https://app.smartsheet.com/sheets/fcgR5Hmqr6Vx7p2R8pqVGgH9jRwv4XjV4p7MqgH1?view=grid 1.) BEECN Master Tracker], go to the "Cache Deployment Status" column and change to "Missing/Stolen".'' | |||
# ''The Community Resilience Manager should already be aware of the theft from an automated journal email. Please update the Manager with information about the theft as it becomes available.'' | |||
# ''Consider whether a new location for the cache should be considered, or a new security solution. Leave conclusion in the "Note" column as well.'' | |||
# ''Replace cache and/or contents as resources allow. Once resolved, go back to [https://app.smartsheet.com/sheets/fcgR5Hmqr6Vx7p2R8pqVGgH9jRwv4XjV4p7MqgH1?view=grid 1.) BEECN Master Tracker] and revert status back to "Stored" or "Deployed" as appropriate.'' | |||
