BEECN Journaling System Back-end: Difference between revisions
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* '''Fire Station Crews:''' Both AROs and Fire Station Volunteers. | * '''Fire Station Crews:''' Both AROs and Fire Station Volunteers. | ||
== 4.) BEECN Trouble Tickets == | |||
The Trouble Ticket part of the BEECN Journaling System helps PBEM staff keep on top of maintenance of a complicated system with many discrete resources. It also effectively serves as the BEECN Improvement Plan ("IP"). This sheet receives inputs from 2.) BEECN Journal: | |||
* When a volunteer submits a completed report form, it becomes an added row at the top of 2.) BEECN Journal. | |||
* If that newly added row includes any triggers, the row is automatically copied over to 4.) BEECN Trouble Tickets. Those triggers are: | |||
** A problem reported with a Visual Check; | |||
** A problem reported with an Inventory; | |||
** A BEECN test score of 0, 1, or 2; | |||
** A reported cache theft. | |||
* An email is automatically sent to BEECN@portlandoregon.gov when a new row appears in this sheet, alerting PBEM to the issue. | |||
A row is copied from 2.) BEECN Journal to 4.) BEECN Trouble Tickets also if, in the former sheet, the BEECN Coordinator clicks the flag icon in the column labeled '''Submit Trouble Ticket?''' | |||
== BEECN Journaling System Frequently Asked Questions (FAQ) == | |||
===== Q: How do I add a new BEECN volunteer to the roster and assign them to a resource? ===== | |||
===== Q: I received an email about a trouble ticket, but I don't see it on the Trouble Ticket sheet. Where do I find it? ===== | |||
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