BEECN Journaling System Back-end: Difference between revisions
From Portland NET Wiki
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* An email is automatically sent to BEECN@portlandoregon.gov when a new row appears in this sheet, alerting PBEM to the issue. | * An email is automatically sent to BEECN@portlandoregon.gov when a new row appears in this sheet, alerting PBEM to the issue. | ||
A row is copied from 2.) BEECN Journal to 4.) BEECN Trouble Tickets also if, in the former sheet, the BEECN Coordinator clicks the flag icon in the column labeled '''Submit Trouble Ticket?''' | A row is copied from 2.) BEECN Journal to 4.) BEECN Trouble Tickets also if, in the former sheet, the BEECN Coordinator clicks the flag icon in the column labeled "'''Submit Trouble Ticket?"''' | ||
A Trouble Ticket remains open until the BEECN Coordinator closes it. Tickets are closed by placing a date in the '''"Close Date"''' column. | |||
=== Unhidden Columns === | |||
# '''Resource Name -''' Name of the BEECN resource as a drop-down menu, under the same naming convention found in 1.) BEECN Master Tracker. | |||
# '''Review Date''' - When the volunteer observed the resource (not when they reported it). | |||
# '''Close Date''' - Date the BEECN Coordinator closed the ticket. | |||
# '''Duration ''<span style="background:firebrick; color:firebrick">_</span><span style="background:firebrick; color:white">locked</span><span style="background:firebrick; color:firebrick">_</span>''''' - The number of days between '''Review Date''' and '''Close Date''' (and therefore, it only appears after a close date is inputted). <span style="background:yellow">Formula is:</span> ''=IFERROR(NETDAYS([Review Date]@row, [Close Date]@row), " - ")'' | |||
# '''Type''' - This is the type of problem associated with the trouble ticket. '''The BEECN Coordinator must select this.''' It is a drop-down with the following options: | |||
#* Cache box - lid/lock | |||
#* Cache box - contents | |||
#* Cache box - relocation | |||
#* Fire Station - facility issue | |||
#* Fire Station - antenna/mast | |||
#* Handheld UHF - flashing | |||
#* Handheld UHF - hardware | |||
#* Handheld UHF - reception | |||
#* Handheld UHF - missing (not stolen) | |||
#* Orange kit - equipment/hardware | |||
#* Orange kit - flashing | |||
#* Stolen Equipment | |||
#* OTHER | |||
== BEECN Journaling System Frequently Asked Questions (FAQ) == | == BEECN Journaling System Frequently Asked Questions (FAQ) == | ||
===== Q: How do I add a new BEECN volunteer | ===== Q: How do I add a new BEECN volunteer and assign them a resource? ===== | ||
===== Q: | ===== Q: I don't see a Trouble Ticket I was notified about. Where do I find it? ===== | ||
# | # | ||
# | # | ||
