Severe Weather Dispatch: Difference between revisions
From Portland NET Wiki
AWestervelt (talk | contribs) m correcting and clarifying phone number sharing procedure |
AWestervelt (talk | contribs) Updating priority of transportation options for dispatchers |
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We want to do everything we can to get the rider into a vehicle as quickly as possible, and ideally within a reasonable time of receiving the request. A "reasonable amount of time" goal may be set by the ECC, or it may be dependent on a combination of weather severity, road conditions, and transport availability that 211, Dispatch, and Ground Support determine as we go. Ask in chat if you're not sure if a wait is too long, and you should shift to the next tier of transportation options to look for transport. Please seek transportation in this order unless you've been told otherwise via Slack: | We want to do everything we can to get the rider into a vehicle as quickly as possible, and ideally within a reasonable time of receiving the request. A "reasonable amount of time" goal may be set by the ECC, or it may be dependent on a combination of weather severity, road conditions, and transport availability that 211, Dispatch, and Ground Support determine as we go. Ask in chat if you're not sure if a wait is too long, and you should shift to the next tier of transportation options to look for transport. Please seek transportation in this order unless you've been told otherwise via Slack: | ||
# | # <u>ECC Ground Support</u> | ||
# Ride-share services | # <u>Ride-share services</u> | ||
# | ## <u>Lyft primary</u> | ||
# | ## <u>Uber (ADA accessible vehicles, etc.)</u> | ||
# <u>Taxi cab</u> | |||
So, if you | <u>So, if you request Ground Support and they are unavailable, go down the list to dispatch rideshare, and then arrange a taxi if the other options aren't available.</u> | ||
===== Important Exceptions ===== | ===== Important Exceptions ===== | ||
