Severe Weather Dispatch: Difference between revisions
From Portland NET Wiki
AWestervelt (talk | contribs) m grammar and one description change to maintain consistency within the doc |
AWestervelt (talk | contribs) Added what training during deployment looks like section |
||
| Line 15: | Line 15: | ||
== Transportation Dispatch Training and Refresher Materials == | == Transportation Dispatch Training and Refresher Materials == | ||
Training before your first shift includes: | Training before your first shift includes: | ||
* Reading the Dispatch Guide | * Reading the Dispatch Guide | ||
* Watching the Dispatch Training Videos (coming soon!) | * Watching the Dispatch Training Videos (coming soon!) | ||
* Checking in with your Dispatch Lead with any questions or concerns | * Checking in with your Dispatch Lead with any questions or concerns | ||
Training during deployment generally includes: | |||
* If needed, a phone-guided introduction to using Slack, | |||
* A walkthrough via Slack of all the documents and how they fit together, | |||
* The opportunity to either | |||
** Shadow the trainer while they process a real ride request and narrate it for you in Slack, or | |||
** A step-by-step walkthrough of the process in Slack using a pretend ride request, | |||
* The opportunity to process ride requests with the support of another Dispatch NET or trainer until you feel comfortable processing them on your own, and | |||
* Continued support throughout your deployments from your peers, 211info, and your Dispatch Lead(s). | |||
=== The Dispatch Guide === | === The Dispatch Guide === | ||
