Severe Weather Dispatch: Difference between revisions
From Portland NET Wiki
AWestervelt (talk | contribs) m formatting |
AWestervelt (talk | contribs) m grammar and one description change to maintain consistency within the doc |
||
| Line 5: | Line 5: | ||
== How Does Transportation Dispatch Work? == | == How Does Transportation Dispatch Work? == | ||
NET Dispatchers work in shifts of one to three depending on anticipated ride request volume, with a Dispatch Lead present or on call. The dispatch process begins when a community member calls 211info to request a ride to | NET Dispatchers work in shifts of one to three depending on anticipated ride request volume, with a Dispatch Lead present or on call. The dispatch process begins when a community member calls 211info to request a ride to warming or cooling locations. These locations are chosen by the City of Portland and Multnomah County and may include overnight severe weather shelters, day-only severe weather shelters, libraries, community centers, splash pads, pools, etc. When a 211info Operator answers the phone, they will make sure the person is in the geographic area served by this program, ask questions about their transportation needs, and if other transportation options are not available for the caller, they will fill out a transportation request form. Once the Operator submits the form, the Operator has done their part and will return to answering other calls. The form populates the SmartSheets Transportation Nexus, the main spreadsheet from which NET Dispatchers work. When the form is submitted, a new row appears at the top of the Nexus for that ride. NET Dispatchers review the request, select the closest appropriate warming/cooling location, and coordinate transportation by requesting cabs, Uber, or the ECC Ground Support vehicles. When transport is complete, the NET Dispatch marks it so in the Nexus, and notifies the 211info Liaison so that the Liaison can contact the community member and let them know what type of transport to expect and when. At this point the NET Dispatcher is typically done, and they go on to work the next ride request. | ||
== Can I be a NET Dispatcher? == | == Can I be a NET Dispatcher? == | ||
| Line 105: | Line 105: | ||
** Light gray: Completed: Canceled the request has been retracted) | ** Light gray: Completed: Canceled the request has been retracted) | ||
** Dark gray: GS Self Dispatch (ground support has dispatched themselves) | ** Dark gray: GS Self Dispatch (ground support has dispatched themselves) | ||
* Columns that are shaded gray mean that the dispatcher (you) must input data for each request. You will not need to fill out/change any other cells except the STATUS column. | * Columns that are shaded light gray mean that the dispatcher (you) must input data for each request. You will not need to fill out/change any other cells except the STATUS column. | ||
* The Dispatch Nexus serves as the central dispatching hub for transportation and other types of dispatch requests. Color coding and other pointers will help you understand what is going on. Any column header that begins with “Trans:” means it’s about transportation dispatch. If other types of dispatch are not activated for this severe weather event, you may not see other columns at all. | * The Dispatch Nexus serves as the central dispatching hub for transportation and other types of dispatch requests. Color coding and other pointers will help you understand what is going on. Any column header that begins with “Trans:” means it’s about transportation dispatch. If other types of dispatch are not activated for this severe weather event, you may not see other columns at all. | ||
* The rows of transportation dispatch columns alternate white and blue. Columns in different colors are for different dispatch missions, and you can ignore them. You can also filter your view. To view ONLY transportation dispatch requests, look for “Filter Off” in the upper left. Select that and then select “Transportation Dispatch.” To view all dispatch requests, click “Transportation Dispatch” to shut the filter off. | * The rows of transportation dispatch columns alternate white and blue. Columns in different colors are for different dispatch missions, and you can ignore them. You can also filter your view. To view ONLY transportation dispatch requests, look for “Filter Off” in the upper left. Select that and then select “Transportation Dispatch.” To view all dispatch requests, click “Transportation Dispatch” to shut the filter off. | ||
| Line 168: | Line 168: | ||
* '''Balancing''' is when Ground Support transports guests from a shelter that is over capacity to another shelter that has space. | * '''Balancing''' is when Ground Support transports guests from a shelter that is over capacity to another shelter that has space. | ||
* '''ECC''' stands for Emergency Coordination Center | * '''ECC''' stands for Emergency Coordination Center | ||
* '''GSUL''' stands for Ground Support Unit Lead | * '''GSUL''' stands for Ground Support Unit Lead | ||
* '''TBP''' stands for The Portland Building | * '''TBP''' stands for The Portland Building | ||
