Severe Weather Dispatch: Difference between revisions
From Portland NET Wiki
AWestervelt (talk | contribs) Adding FAQ and Glossary to Dispatch Guide |
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==== FAQ ==== | ==== FAQ ==== | ||
Q: What if I’m working on a call and my shift ends? | '''Q''': What if I’m working on a call and my shift ends? | ||
A: Finish it if you can. If you cannot, try to hand the request over to one of the incoming NET Dispatch volunteers. Provide them a full briefing of the situation. If a Dispatch volunteer is not available, contact the 211info Supervisor or your Dispatch Lead. | A: Finish it if you can. If you cannot, try to hand the request over to one of the incoming NET Dispatch volunteers. Provide them a full briefing of the situation. If a Dispatch volunteer is not available, contact the 211info Supervisor or your Dispatch Lead. | ||
Q: What if I find out the transport vehicle didn’t pick up the rider? | |||
'''Q''': What if I find out the transport vehicle didn’t pick up the rider? | |||
A: Alert 211info staff in Slack so they can try to follow up and see if the rider still requires transportation. | A: Alert 211info staff in Slack so they can try to follow up and see if the rider still requires transportation. | ||
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* '''Balancing''' is when Ground Support transports guests from a shelter that is over capacity to another shelter that has space. | * '''Balancing''' is when Ground Support transports guests from a shelter that is over capacity to another shelter that has space. | ||
* '''ECC''' stands for Emergency Coordination Center | |||
* '''GSUL''' stands for Ground Support Unit Lead. | * '''GSUL''' stands for Ground Support Unit Lead. | ||
* '''TBP''' stands for The Portland Building | * '''TBP''' stands for The Portland Building | ||
