Severe Weather Dispatch: Difference between revisions
From Portland NET Wiki
AWestervelt (talk | contribs) adding "getting help" section of dispatch guide |
AWestervelt (talk | contribs) Adding FAQ and Glossary to Dispatch Guide |
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* If there’s a problem with the Dispatch Nexus tool, or if you have an issue that can’t be resolved, please contact your Dispatch Lead. If they aren't responding in Slack, you may call them 24/7 at the phone number they'll provide you in your deployment email. | * If there’s a problem with the Dispatch Nexus tool, or if you have an issue that can’t be resolved, please contact your Dispatch Lead. If they aren't responding in Slack, you may call them 24/7 at the phone number they'll provide you in your deployment email. | ||
==== FAQ ==== | |||
Q: What if I’m working on a call and my shift ends? | |||
A: Finish it if you can. If you cannot, try to hand the request over to one of the incoming NET Dispatch volunteers. Provide them a full briefing of the situation. If a Dispatch volunteer is not available, contact the 211info Supervisor or your Dispatch Lead. | |||
Q: What if I find out the transport vehicle didn’t pick up the rider? | |||
A: Alert 211info staff in Slack so they can try to follow up and see if the rider still requires transportation. | |||
==== Glossary ==== | |||
* '''Balancing''' is when Ground Support transports guests from a shelter that is over capacity to another shelter that has space. | |||
* '''GSUL''' stands for Ground Support Unit Lead. | |||
* '''TBP''' stands for The Portland Building | |||
