Severe Weather Dispatch: Difference between revisions
From Portland NET Wiki
AWestervelt (talk | contribs) m noted training videos are (coming soon!) |
AWestervelt (talk | contribs) Added "using the dispatch nexus" section of the Dispatch Guide |
||
| Line 84: | Line 84: | ||
===== Private Chats: ===== | ===== Private Chats: ===== | ||
To talk to someone in the channel privately, you can hover over their name and choose “direct message.” This opens a pane in Slack where you and this person can talk privately from the other folks in the channel. 211 does have access to all conversations, including direct messages, so please remember that although private, these chats should remain professional. | To talk to someone in the channel privately, you can hover over their name and choose “direct message.” This opens a pane in Slack where you and this person can talk privately from the other folks in the channel. 211 does have access to all conversations, including direct messages, so please remember that although private, these chats should remain professional. | ||
==== Using the Dispatch Nexus ==== | |||
The Dispatch Nexus spreadsheet serves as the central dispatching hub for transportation and other types of 211info dispatch requests. When a person calls 211info and requests transportation to a warm/cool space, 211 sends the dispatch request to the Dispatch Team via a form that populates the Dispatch Nexus. Please review some of the features of the Dispatch Nexus spreadsheet before beginning the dispatch process. As you’ll see, it looks like a typical spreadsheet, similar to Microsoft Excel or Google Sheets, but it is a Smartsheets spreadsheet. | |||
'''You MUST Save and Refresh Often:''' The Dispatch Nexus DOES NOT auto-save or auto-refresh. You can’t see changes without refreshing, and others can’t see your work unless you save and refresh. ''Your new mantra is save, refresh-refresh-refresh!'' If you don’t save as soon as you claim a ride and mark it “In Progress,” no one looking at the sheet can see that you’re working on the ride. And if you don’t refresh, you won’t see if a co-worker is working on it too. Now we’ve booked two rides for the same person. So, ''save, refresh-refresh-refresh!'' | |||
There is a “save” icon in the upper left corner, or you can press Ctrl+S on your keyboard. If you’re computer savvy and use the Chrome browser, there are Chrome extensions you can use to auto refresh a tab. | |||
===== Understanding the Spreadsheet: ===== | |||
* Info symbol (“i” in a circle): Describes the data being collected | |||
** Hold your pointer over it to read the description. | |||
** This is very important! Please read each before your first shift. | |||
* Lock symbol: Cannot type in row/column because the data is automated or run by a formula | |||
* STATUS column color coding brings attention to prioritized and escalated requests: | |||
** Light green: Submitted (available for NET Dispatch to claim) | |||
** Dark green: In Progress (someone is finding a ride for the client) | |||
** Purple: Submitted or In Progress (not in a safe location and needs priority service) | |||
** Light gray: Completed: Dispatched (a ride has been located) | |||
** Light gray: Completed: Canceled the request has been retracted) | |||
** Dark gray: GS Self Dispatch (ground support has dispatched themselves) | |||
* Columns that are shaded gray mean that the dispatcher (you) must input data for each request. You will not need to fill out/change any other cells except the STATUS column. | |||
* The Dispatch Nexus serves as the central dispatching hub for transportation and other types of dispatch requests. Color coding and other pointers will help you understand what is going on. Any column header that begins with “Trans:” means it’s about transportation dispatch. If other types of dispatch are not activated for this severe weather event, you may not see other columns at all. | |||
* The rows of transportation dispatch columns alternate white and blue. Columns in different colors are for different dispatch missions, and you can ignore them. You can also filter your view. To view ONLY transportation dispatch requests, look for “Filter Off” in the upper left. Select that and then select “Transportation Dispatch.” To view all dispatch requests, click “Transportation Dispatch” to shut the filter off. | |||
