Severe Weather Dispatch: Difference between revisions
From Portland NET Wiki
AWestervelt (talk | contribs) Added Roles section of Dispatch Guide |
AWestervelt (talk | contribs) Added "Using Slack" section of the Dispatch Guide |
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# Any relevant 211info rideshare dispatch information - ''provided in initial briefing email'' When ECC Ground Support (local emergency management) or taxi cabs are not available or not an appropriate mode of transportation for the guest, rideshare may be available. | # Any relevant 211info rideshare dispatch information - ''provided in initial briefing email'' When ECC Ground Support (local emergency management) or taxi cabs are not available or not an appropriate mode of transportation for the guest, rideshare may be available. | ||
= Roles = | ==== Roles ==== | ||
* 211 Liaison: Calls clients (those requesting rides) with their transportation and destination information after Dispatch coordinates a ride; finds answers from other 211 operators if Dispatch has questions about ride requests. | * 211 Liaison: Calls clients (those requesting rides) with their transportation and destination information after Dispatch coordinates a ride; finds answers from other 211 operators if Dispatch has questions about ride requests. | ||
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* NET Dispatch Volunteer: Coordinates transportation for clients | * NET Dispatch Volunteer: Coordinates transportation for clients | ||
* Ground Support Unit Lead (GSUL): Monitors ground support requests and liaises between dispatch and drivers. | * Ground Support Unit Lead (GSUL): Monitors ground support requests and liaises between dispatch and drivers. | ||
==== Using Slack ==== | |||
Slack is a real-time chat program that 211info uses for staff to communicate quickly and easily. 211info’s workspace is made up of many channels. The “211-net-team” channel is used just for transportation dispatch during weather emergencies. People using this channel include 211info emergency management, houseless support, general management, 211 operators, ECC Ground Support leads, NET Dispatchers for the event, and your PBEM-side Dispatch Unit Leads. | |||
===== Getting Access: ===== | |||
When you sign up for a NET Dispatch shift, 211info will send you an email with an invitation to join the 211-net-team channel. If you don’t receive the email, check your spam/junk folder. When you get the email, please log in and make sure it works for you. Slack is available as a web page, as a computer app, and as a phone app. Use whichever works best for you. | |||
===== Main Channel Content: ===== | |||
* Shift updates (posted near the beginning of each shift) | |||
* Shelter capacity updates | |||
* Staff/volunteer check-in and check-out | |||
* Dispatcher assignment of ride requests / ride claims, e.g. "I've got 154!" | |||
* Hand-off of ride requests to Ground Support | |||
* Deployment and weather event updates | |||
* Questions / Answers | |||
* Banter between calls | |||
* Etc. | |||
===== Detailed Chats: ===== | |||
Detailed conversations about one topic or one ride request are kept in “threads” off of the first comment or ride request claim comment. To see a thread, click on the “# reply(ies)” link under the comment. Another Slack pane will open and you can comment in the thread. It’s VERY important to use threads for each topic. Otherwise, the main channel gets very messy very quickly, and it’s very hard to track conversations, decisions, and outcomes regarding each ride request. | |||
===== Private Chats: ===== | |||
To talk to someone in the channel privately, you can hover over their name and choose “direct message.” This opens a pane in Slack where you and this person can talk privately from the other folks in the channel. 211 does have access to all conversations, including direct messages, so please remember that although private, these chats should remain professional. | |||
