Severe Weather Dispatch: Difference between revisions
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AWestervelt (talk | contribs) m Adding and formatting Dispatch Guide |
AWestervelt (talk | contribs) Added NET Dispatcher Tools section of Dispatch Guide |
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Keep reading for a more detailed explanation of the full Dispatch Workflow. | Keep reading for a more detailed explanation of the full Dispatch Workflow. | ||
==== NET Dispatcher Tools ==== | |||
If you have trouble accessing any of these tools, contact your shift supervisor. | |||
# Personal Computer with Reliable Internet Connection - ''you must provide'' This is a virtual deployment, and most of this deployment will be conducted online. If you lose power during your shift, contact the shift supervisor right away. | |||
# Phone - ''you must provide'' You will use your phone to contact ride services and arrange transport. You will not speak with the people requiring transport - 211info does that part. Press *67 before calling a ride service to block your personal phone number. You’ll need to dial *67 before every call you make. | |||
# Contact Info - ''provided in Slack at beginning of shift'' You need to know how to contact the volunteer shift supervisor, PBEM Ground Support, and your fellow NET Dispatchers outside of Slack in case they aren't responding there, or your power goes out. | |||
# 211info Slack Channel - ''link provided by email before shift'' The 211info Slack Channel gives NET Dispatchers live chat access to each other, their shift supervisor, and the 211info operators liaising with the Dispatch NET team. You should receive an email invitation from 211info to the “211-net-team” channel after you’ve signed up for a shift but before your shift begins. It is critical to be reading and writing updates in the 211-net-team Slack channel. It can be helpful to monitor the chat a bit before your shift begins for situational awareness. | |||
# Dispatch Nexus Spreadsheet - ''link provided in initial briefing email'' This is the most important tool in your kit. | |||
# Shelter Dashboard - ''link provided in initial briefing email'' You’ll use this when you send a rider to a shelter with available beds. Each available shelter has a status indicator telling you whether the shelter is “Full” or “Available.” You should send riders only to “Available” shelters with more than five available beds. | |||
# Shelter Map - ''provided in initial briefing email & available online'' You’ll receive a link to this in your initial briefing email, but can find it on the Multnomah County Help For When It’s Hot or Care for When It’s Cold webpages. Use this to determine the location of the closest available shelter to the caller. Your lead will let you know in Slack which shelters are open when you start your shift. | |||
# Any relevant 211info rideshare dispatch information - ''provided in initial briefing email'' When ECC Ground Support (local emergency management) or taxi cabs are not available or not an appropriate mode of transportation for the guest, rideshare may be available. | |||
