Severe Weather Dispatch: Difference between revisions
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AWestervelt (talk | contribs) m Trying to put TOC where I want it |
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* Watching the Dispatch Training Videos | * Watching the Dispatch Training Videos | ||
* Checking in with your Dispatch Lead with any questions or concerns | * Checking in with your Dispatch Lead with any questions or concerns | ||
=== The Dispatch Guide === | |||
The purpose of this Guide is to provide training for NET Dispatch volunteers before their first shift, and as reference and refresher for experienced Dispatchers before and during deployments. Thank you to Laura Hall for her help organizing and editing the current version! | |||
==== Summary ==== | |||
In a weather emergency, 211info may receive calls from people requesting transportation to a warm or cool space. NETs can volunteer as dispatchers to help match people to available rides and communicate with 211info. As always, thank you for volunteering - and don’t forget to log your time! | |||
==== Workflow Overview ==== | |||
The person needing transport calls 2-1-1. | |||
# The 211info operator completes a request form, which populates the Transportation Dispatch Nexus spreadsheet (in Smartsheets). | |||
# The NET Dispatcher claims the request, uses the Shelter Map and Shelter Dashboard to select a destination, and contacts local resources to send transportation. | |||
# The NET Dispatcher completes the request, which automatically notifies the 211info operator. | |||
# The 211info operator calls the requestor (person needing transport) to confirm the ride’s estimated time of arrival (ETA). | |||
Keep reading for a more detailed explanation of the full Dispatch Workflow. | |||
