Severe Weather Dispatch: Difference between revisions
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== What is Severe Weather Transportation Dispatch? == | == What is Severe Weather Transportation Dispatch? == | ||
When severe weather hits Portland, specially trained NETs on our Dispatch team may be deployed to 211info. These | When severe weather hits Portland, specially trained NETs on our Dispatch team may be deployed to 211info. These NET Dispatchers collaborate closely with 211info and the Emergency Coordination Center (ECC) Ground Support Unit. They assist by coordinating transportation for community members to get them to designated warming or cooling locations within Multnomah County and the City of Portland. | ||
NET Dispatchers work in shifts of one to three depending on anticipated ride request volume, with a Dispatch Lead present or on call | == How Does Transportation Dispatch Work? == | ||
NET Dispatchers work in shifts of one to three depending on anticipated ride request volume, with a Dispatch Lead present or on call. The dispatch process begins when a community member calls 211info to request a ride to a warming or cooling locations. These locations are chosen by the City of Portland and Multnomah County and may include overnight severe weather shelters, day-only severe weather shelters, libraries, community centers, splash pads, pools, etc. When a 211info Operator answers the phone, they will make sure the person is in the geographic area served by this program, ask questions about their transportation needs, and if other transportation options are not available for the caller, they will fill out a transportation request form. Once the Operator submits the form, the Operator has done their part and will return to answering other calls. The form populates the SmartSheets Transportation Nexus, the main spreadsheet from which NET Dispatchers work. When the form is submitted, a new row appears at the top of the Nexus for that ride. NET Dispatchers review the request, select the closest appropriate warming/cooling location, and coordinate transportation by requesting cabs, Uber, or the ECC Ground Support vehicles. When transport is complete, the NET Dispatch marks it so in the Nexus, and notifies the 211info Liaison so that the Liaison can contact the community member and let them know what type of transport to expect and when. At this point the NET Dispatcher is typically done, and they go on to work the next ride request. | |||
== Can I be a NET Dispatcher? == | == Can I be a NET Dispatcher? == | ||
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If you are interested in becoming a NET Dispatcher, YAY! We need you. Please contact us at net@portlandoregon.gov. We'll answer your questions and get you trained and on the team! | If you are interested in becoming a NET Dispatcher, YAY! We need you. Please contact us at net@portlandoregon.gov. We'll answer your questions and get you trained and on the team! | ||
== Transportation Dispatch Training == | == Transportation Dispatch Training and Refresher Materials == | ||
''THIS SECTION IS UNDER CONSTRUCTION.'' | ''THIS SECTION IS UNDER CONSTRUCTION.'' | ||
