Operations at BEECN Sites: Difference between revisions

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|style="background:#72452d; color:white; text-align: center; border:2px solid white;"| '''<big>BEECN Guidelines</big>'''
| style="background:#72452d; color:white; text-align: center; border:2px solid white;"| '''<big>BEECN Guidelines</big>'''
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| style="background:#ddd2cd; text-align:center; border:4px solid white;"| [[Basic Earthquake Emergency Communications Nodes (BEECN)|Introduction]]
| style="background:#ddd2cd; text-align:left; padding-left:20px; border:4px solid white;"| [[Basic Earthquake Emergency Communications Nodes (BEECN)|Introduction]]
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| style="background:#ddd2cd; text-align:center; border:4px solid white;"| [[BEECN Program Organization]]
| style="background:#ddd2cd; text-align:left; padding-left:20px; border:4px solid white;"| [[BEECN Program Organization]]
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| style="background:#ddd2cd; text-align:center; border:4px solid white;"| [[BEECN Volunteers]]
| style="background:#ddd2cd; text-align:left; padding-left:20px; border:4px solid white;"| [[BEECN Sites]]
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| style="background:#ddd2cd; text-align:center; border:4px solid white;"| [[BEECN Caches]]
| style="background:#ddd2cd; text-align:left; padding-left:20px; border:4px solid white;"| [[BEECN Volunteers]]
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| style="background:#ddd2cd; text-align:center; border:4px solid white;"| [[Operations at BEECN Sites]]
| style="background:#ddd2cd; text-align:left; padding-left:20px; border:4px solid white;"| [[BEECN Caches]]
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| style="background:#ddd2cd; text-align:center; border:4px solid white;"| [[Operations at Fire Stations]]
| style="background:#ddd2cd; text-align:left; padding-left:20px; border:4px solid white;"| [[Operations at BEECN Sites]]
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| style="background:#ddd2cd; text-align:left; padding-left:20px; border:4px solid white;"| [[Operations at Fire Stations]]
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| style="background:#e9ae97; text-align: center; border:2px solid white;"|'''<big>[[Main_Page#SECTION 800: Basic Earthquake Emergency Communication_Nodes (BEECN)|Back to Main Guidelines ↱]]</big>'''
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|[https://app.smartsheet.com/b/form/24270adbbc63432693f35fa4c526520c BEECN Response Framework Form]
|[https://app.smartsheet.com/b/form/24270adbbc63432693f35fa4c526520c BEECN Response Framework Form]
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|[[Media:Form 6a.Radio Communication Log.pdf|BEECN Radio Log]] (same as NET Form 6)
|[[Media:BEECN Radio Log Form.pdf|BEECN Radio Log]]
|2022.01.24
|2019.04.09
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== BEECN Operations Basics ==
== BEECN Operations Basics ==
BEECN is a ''hierarchical'' network of communication nodes, with the objective of passing radio messages between neighborhoods and the EOC. The foundation of the network are the 50 BEECN UHF handheld radios transmitting from every area of Portland. Each BEECN has a primary relay point, which is the VHF radio kit at the nearest fire station. Radio messages are then relayed from the fire station up to the EOC. Radio messages also come ''from'' the EOC ''to'' the BEECNs.
The BEECN system is a ''hierarchical'' network of communication nodes, with the objective of passing radio messages between neighborhoods and the EOC. The foundation of the network is the 50 BEECN UHF handheld radios transmitting from every area of Portland. Each BEECN has a primary relay point, which is the VHF radio kit at the nearest fire station. Radio messages are then relayed from the fire station up to the EOC. Radio messages also come ''from'' the EOC ''to'' the BEECNs.
 
'''Volunteers operating at BEECNs have three primary response objectives, in order of descending importance:'''
# '''Alert the EOC to critical information regarding scene stabilization and life safety;'''
# '''Receive any public messaging from the EOC regarding the post-earthquake response and broadcast it to people at the BEECN site;'''
# '''Make any damage reports or casualty reports requested by the EOC.'''
All other response objectives are secondary to these three.


The diagram below illustrates one part of the BEECN network.
The diagram below illustrates one part of the BEECN network.
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PBEM recommends that each BEECN Coordinator (BC) lead an annual process to plan ahead for deployment and activation of their assigned BEECN. To aid in that process and to share the plan with PBEM staff, a [https://app.smartsheet.com/b/form/24270adbbc63432693f35fa4c526520c form] is linked at the start of this article. The Framework should be turned in annually every March 31st ''at minimum'', though BCs can turn them in more frequently if they wish. PBEM encourages BCs to hold a planning session with all the other volunteers assigned to their BEECN in person, virtually, or over email once a year. The planning session serves several purposes:  
PBEM recommends that each BEECN Coordinator (BC) lead an annual process to plan ahead for deployment and activation of their assigned BEECN. To aid in that process and to share the plan with PBEM staff, a [https://app.smartsheet.com/b/form/24270adbbc63432693f35fa4c526520c form] is linked at the start of this article. The Framework should be turned in annually every March 31st ''at minimum'', though BCs can turn them in more frequently if they wish. PBEM encourages BCs to hold a planning session with all the other volunteers assigned to their BEECN in person, virtually, or over email once a year. The planning session serves several purposes:  


* Ensures that all volunteers associated with a BEECN are on the same page and coordinating;
* Ensures that all volunteers in a BEECN cohort are on the same page and coordinating;
* Helps volunteers revisit and review their responsibilities;
* Helps volunteers revisit and review their responsibilities;
* Ensures adequate staffing between Shifts A and B;
* Ensures adequate staffing between Shifts A and B;
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* The completed Framework confirms to PBEM that volunteers are still managing the BEECN.
* The completed Framework confirms to PBEM that volunteers are still managing the BEECN.


The link to the Framework Form goes to a Smartsheet survey. When the BC talks over the different questions with volunteers and completes it, the BC can direct Smartsheet to email them an electronic copy. That document can then be forwarded out to the other cohort members for printing. To prepare the planning session, a BC can review the questions here:
The Framework form is a Smartsheet survey. When the BC talks over the different questions with volunteers and completes it, the BC can indicate to email an electronic copy. That document can then be forwarded out to the other cohort members for printing. The Framework surveying questions include:
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At the end of the survey is a checkbox reading "Send me a copy of my responses". The BC should check the box, input their email address, and click "Submit". An electronic copy of the Framework will arrive in the BC's email (check spam if you do not receive it inside five minutes). You can then forward it out to other cohort members via email. The BC might also consider adding information about how to access the cache at the BEECN Cache Storage Location.
At the end of the survey is a checkbox reading "Send me a copy of my responses". The BC should check the box, input their email address, and click "Submit". An electronic copy of the Framework will arrive in the BC's email (check spam if you do not receive it inside five minutes). You can then forward it out to other cohort members via email. The BC might also consider adding information about how to access the cache at the BEECN Cache Storage Location.


The cohort's Framework is shared automatically with PBEM when the form is submitted. The BC should also forward the Framework via email to the fire station that serves as their Primary Relay as an FYI. To find the email address for a fire station, click the appropriate fire station link in the [[Operations at BEECN Sites#BEECN Channel Guide|BEECN Channel Guide]].
The cohort's Framework is shared automatically with PBEM when the form is submitted. The BC should also forward the Framework via email to the fire station that serves as their Primary Relay as an FYI, as well as the BEECN volunteers who serve that station so they can sync their own Shift One start time. To find the email address for a fire station, click the appropriate fire station link in the [[Operations at BEECN Sites#BEECN Channel Guide|BEECN Channel Guide]].
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==== Shift One ====
==== Shift One ====
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# '''Shift One Meet Location:''' PBEM does not recommend that Shift One volunteers meet at the BEECN site. Presumably, Shift One volunteers will be the first volunteers on site. But, the earthquake may have rendered the site hazardous and/or the site may be crowded with people looking for help. In either case, it makes the most sense for BEECN volunteers to gather together at a predetermined location and then proceed to the site together for [[Operations at BEECN Sites#BEECN site assessment and set up|an initial assessment]], followed by commencement of BEECN deployment and activation. An ideal meet location may be the home of a volunteer who lives closest to the site, or the Cache Storage Location (if it is offsite).  
# '''Shift One Meet Location:''' PBEM does not recommend that Shift One volunteers meet at the BEECN site. Presumably, Shift One volunteers will be the first volunteers on site. But, the earthquake may have rendered the site hazardous and/or the site may be crowded with people looking for help. In either case, it makes the most sense for BEECN volunteers to gather together at a predetermined location and then proceed to the site together for [[Operations at BEECN Sites#BEECN site assessment and set up|an initial assessment]], followed by commencement of BEECN deployment and activation. An ideal meet location may be the home of a volunteer who lives closest to the site, or the Cache Storage Location (if it is offsite).  
# '''Shift One FRS/GMRS Channel:''' If BEECN volunteers have access to FRS/GMRS radios, they could be used to speak amongst each other to check in before shift. If the cohort decides to take this route, they should choose an agreed FRS/GMRS channel to speak on.
# '''Shift One FRS/GMRS Channel:''' If BEECN volunteers have access to FRS/GMRS radios, they could be used to speak amongst each other to check in before shift. If the cohort decides to take this route, they should choose an agreed FRS/GMRS channel to speak on.
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==== Operational cadence ====
==== Operational cadence ====
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| colspan="3" |...and the cycle continues until BEECNs are de-activated by PBEM or the BEECN cohort can no longer continue.
| colspan="3" |...and the cycle continues until BEECNs are de-activated by PBEM or the BEECN cohort can no longer continue.
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=== Self determination to deploy ===
=== Self determination to deploy ===
Individual volunteers have personal discretion to deploy when the self- deployment protocols are met [[Operations at BEECN Sites#Deployment Protocols|as described above]]. The decision to deploy following a disaster is a volunteer’s own, and a volunteer may never be coerced into deploying. A volunteer who chooses not to deploy will not be subject to any consequences related to his or her standing in the BEECN program.
Individual volunteers have personal discretion to deploy when the self-deployment protocols are met [[Operations at BEECN Sites#Deployment Protocols|as described above]]. The decision to deploy following a disaster is a volunteer’s own, and a volunteer may never be coerced into deploying. A volunteer who chooses not to deploy will not be subject to any consequences related to his or her standing in the BEECN program.


=== Deployment Guiding Principles ===
=== Deployment Guiding Principles ===
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==== Personal Security ====
==== Personal Security ====
# As indicated in the [[PBEM Volunteer Code of Conduct|Volunteer Code of Conduct]], Volunteers must never carry firearms or other weapons when volunteering at a BEECN. A folding knife or knife with less than a twelve-inch blade is acceptable as a tool.
# As indicated in the [[PBEM Volunteer Code of Conduct|Volunteer Code of Conduct]], volunteers must never carry firearms or other weapons when volunteering at a BEECN. A folding knife or knife with less than a twelve-inch blade is acceptable as a tool.
# If confronted by a person at any time who intends to take the equipment and/or harm the volunteers, volunteers must not engage physically or verbally. Take the handheld radio if it is safe to do so, leave all other equipment and walk away, and call out for help. Do not attempt to confront any threatening person.
# If confronted by a person at any time who intends to take the equipment and/or harm the volunteers, volunteers must not engage physically or verbally. Take the handheld radio if it is safe to do so, leave all other equipment and walk away, and call out for help. Do not attempt to confront any threatening person.
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==== Custody of BEECN Equipment ====
* The BEECN volunteers operating a BEECN are custodians of its associated equipment while the BEECN is activated.
* BEECN equipment (such as first aid supplies) may only be taken from the BEECN site with the permission of the BEECN volunteers or professional emergency response personnel. No volunteer group or private citizen can “commandeer” or legally take BEECN supplies without the approval of BEECN volunteers on site. BEECN equipment taken without permission from present BEECN volunteers is considered stolen and should be reported as such to PBEM.
* City of Portland or Multnomah County employees may use BEECN equipment if needed.
 
==== Media Requests ====
It is critical that public messaging be kept consistent and only government representatives should talk with the press during an emergency. All requests from the media to speak on the record about an emergency must be relayed to PBEM for approval. Unless authorized by PBEM, BEECN volunteers may not interview with media representatives or answer media questions about the emergency.<br />
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== BEECN On-Site Operational Flow ==
== BEECN On-Site Operational Flow ==
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* '''Utilities:''' Note the status of all utilities. If you smell gas, leave the area. If you see downed wires, assume they are live.
* '''Utilities:''' Note the status of all utilities. If you smell gas, leave the area. If you see downed wires, assume they are live.
* '''Collapse Zone:''' Stay out of the collapse zone of any buildings. Even if a building appears to have weathered the initial earthquake, consider the aftershocks. The collapse zone is 1.5 x height of the building.
* '''Collapse Zone:''' Stay out of the collapse zone of any buildings. Even if a building appears to have weathered the initial earthquake, consider aftershocks. A collapse zone is 1.5 x height of the building.
* '''Tall trees:''' Be wary of tall trees. Trees generally do well in earthquakes. But a weak tree, dying tree, or tree in loose soil is a hazard.
* '''Tall trees:''' Be wary of tall trees. Trees generally do well in earthquakes. But a weak tree, dying tree, or tree in loose soil is a hazard. An aftershock could also shake out branches and other debris.


PBEM recommends scoping out a place to set up the BEECN that is:
PBEM recommends scoping out a place to set up the BEECN that is:


* ''At least'' 12' x 12' in area;
* ''At least'' 12' x 12' in area;
* At higher ground relative to the rest of the BEECN site;
* Level;
* Level;
* Not under trees or power lines;
* Not under trees or power lines;
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# Set up the shelter using the instructions in the [[BEECN Caches#BEECN_Pop-Up_Shelters|shelter set-up article]].
# Set up the shelter using the instructions in the [[BEECN Caches#BEECN_Pop-Up_Shelters|shelter set-up article]].
# Load batteries into the radio and turn the radio on. See the [[BEECN Caches#UHF Handheld BEECN Radio|radio setup page]] if you need help.
# Load batteries into the radio and turn the radio on. See the [[BEECN Caches#UHF Handheld BEECN Radio|radio setup page]] if you need help.
# Turn the radio to your assigned radio channel according to [[Operations at BEECN Sites#BEECN Channel Guide | the BEECN channel guide]].
# Tune the radio to your assigned radio channel according to[[Operations at BEECN Sites#BEECN Channel Guide | the BEECN channel guide]].
# Use the script in [[Section 300.55]] to check in with your station and begin passing radio traffic.
# Open the RADIO LOG in the binder, date it, and prep it to record radio traffic.
# Open the RADIO LOG in the binder, date it, and prep it to record radio traffic.
# Use the script shown in the next section to check in with your Relay and begin passing radio traffic.


==== Radio script for initial BEECN check in ====
==== Radio script for initial BEECN check in ====
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* '''BEECN VOLUNTEER:''' <span style="background:#FFFF00">FIRE STATION NUMBER</span> this is <span style="background:#FFFF00">BEECN NUMBER and BEECN NAME</span> checking in.
* '''BEECN VOLUNTEER:''' <span style="background:#FFFF00">FIRE STATION NUMBER</span> this is <span style="background:#FFFF00">BEECN NUMBER and BEECN NAME</span> checking in.
* '''FIRE STATION:''' Roger <span style="background:#FFFF00">BEECN NUMBER and BEECN NAME</span>. Are you at BEECN and ready to operate?
* '''FIRE STATION:''' Roger <span style="background:#FFFF00">BEECN NUMBER and BEECN NAME</span>. Are you at BEECN and ready to operate?
* '''BEECN VOLUNTEER:''' I am on station at <span style="background:#FFFF00">BEECN NAME</span> near <span style="background:#FFFF00">(give visual landmark)</span> and ready to operate. I have <span style="background:#FFFF00">#</span> operators at this location: <span style="background:#FFFF00">List all participants at that location by name.</span>
* '''BEECN VOLUNTEER:''' I am on station at <span style="background:#FFFF00">BEECN NAME</span> near <span style="background:#FFFF00">(give visual landmark)</span> and ready to operate. I have <span style="background:#FFFF00">#</span> volunteers at this location. <span style="background:#FFFF00">#</span> of them are SUVs.
* '''FIRE STATION:''' Roger, <span style="background:#FFFF00">#</span> operators at your BEECN. Please continue to monitor this channel and inform me of staffing changes.
* '''FIRE STATION:''' Roger, <span style="background:#FFFF00">#</span> volunteers at your BEECN. Please continue to monitor this channel and inform me of staffing changes.
Volunteers will record the time of the first transmission and the time when their Relay is reached in the radio log. After checking in, volunteers request permission to pass radio traffic if there are messages to relay. Otherwise, volunteers wait and listen on channel for further instructions/messages.
Volunteers will record the time of the first transmission and the time when their Relay is reached in the radio log. After checking in, volunteers request permission to pass radio traffic if there are messages to relay. Otherwise, volunteers wait and listen on channel for further instructions/messages.


=== Step 3: Exchanging radio traffic ===
=== Step 3: Managing survivors at the BEECN site ===
To the knowledge of PBEM staff, BEECN is a novel program with nothing quite like it ever deployed. That means PBEM does not have specific case histories to help predict with certainty how a BEECN deployment is going to go. Here is how PBEM recommends cohorts best prepare to manage survivors at the BEECN site:
 
* We ''do'' know, generally speaking, that communities come together after a disaster and help each other out.<ref>See in particular the work of [https://www.nytimes.com/interactive/2017/12/28/magazine/the-lives-they-lived-enrico-l-quarantelli.html Henry Quarantelli]; also, the "[https://portlandnet.tumblr.com/tagged/misinformation Misinformation]" tag on the NET Tumblr is helpful for more articles on the topic.</ref> PBEM does ''not'' expect roving bands of [https://youtu.be/i2gVXd7FzhQ Mad Max-kitted weirdos] trying to seize the BEECN from volunteers. That said, '''''volunteer safety is priority number one.''''' If a volunteer feels threatened by an individual survivor or if it feels like a crowd is becoming threatening, take the handheld radio (if safe to do so) and walk away from the site. '''Do not check in with the Relay first and do not wait for permission.''' Your shift is over; let PBEM figure out how to re-establish comms later. If possible, send a runner to the Relay to report what happened.
* The '''first <u>operational</u> priority/responsibility of BEECN volunteers is to manage and exchange radio messages.''' All else is secondary to that and should be handled by other volunteers.
* If BEECN volunteers have capacity to do so, PBEM recommends the next operational priority be management of spontaneous volunteers ("SUVs"). SUVs can act as force multipliers, and help as runners, use the first aid equipment, and generally assist other survivors. To learn more about SUV management, see: [[VSF 15: Volunteer/Donations Management]].
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=== How safe will BEECN volunteers be in an actual activation? ===
BEECN is a mostly unique, cutting edge program. That's great for some bragging rights. But it comes with a big drawback: there is no data providing a direct correlations that inform expectations of how survivors will behave at the BEECN sites. But there is a lot of research on how survivors behave ''generally'' after a disaster that can help us. PBEM staff also programmed an AI to game out some scenarios. It is simply not possible to know how survivors at every BEECN site will behave after the earthquake. But based on the research and what data the AI could provide, PBEM envisions the following scenarios from most likely to least likely:
 
#<mark>'''Community support and self-organization - most likely:'''</mark> '''Historically, people tend to help rather than harm in disasters. Mutual aid efforts surge, and neighbors support each other. BEECN sites could become rally points where the community organizes itself. Volunteers may naturally emerge to assist with communication, aid distribution, and logistics.
#<mark> '''Overwhelming demand and frustration:'''</mark> If expectations are not managed beforehand (e.g., if the public mistakenly believes BEECN sites will have supplies or immediate emergency responders), frustration could build. Crowds might form, and tensions could rise, especially if people feel their needs aren’t being met.
# <mark>'''Localized conflicts or aggression - rare but possible:'''</mark> In high-stress environments where life-and-death needs exist, some people might react aggressively—especially if they are injured, desperate, or dealing with trauma. However, research shows that true lawlessness is rare in disasters, and most hostility stems from miscommunication rather than widespread violence.
As with all things disaster, we hope for the best and plan for the worst. To that end, we encourage BEECN volunteers to take opportunities to complete De-escalation Training, and Crowd Management Training. Most of all, for volunteer safety, BEECN volunteers should feel empowered to walk away from post owing to '''''ANY''''' conflict when they feel even a little threatened. <br />
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== Exchanging Radio Traffic ==
Best operating practices suggest that one volunteer is in charge of the radio and actively talking with the Relay. The other volunteer is interacting with the public and gathering/logging radio messages to relay.


==== Radio Traffic Reporting Priorities ====
=== Radio Traffic Reporting Priorities ===
As much as possible volunteers should keep radio traffic minimal and avoid transmitting nonessential radio traffic. Members of the public will have many different purposes for relaying messages through the BEECN network. If messages compete for priority, volunteers should use the rubric below to decide which messages get relayed soonest:
As much as possible volunteers should keep radio traffic minimal and avoid transmitting nonessential radio traffic. Members of the public will have many different purposes for relaying messages through the BEECN network. If messages compete for priority, volunteers should use the rubric below to decide which messages get relayed soonest:
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==== Logging radio traffic ====
=== Logging radio traffic ===
Volunteers record all radio traffic from the fire station and the time received in the radio log. BEECN uses the same form for comms logging as NET, which is NET Form 6. A copy of the form is [[Operations at BEECN Sites|linked at the top of this article]]. For instructions on using the form, visit [[NET Incident Command System (ICS) Forms#NET Form 6: Communications Log|NET Incident Command System Forms: Communications Log]].
Volunteers record all radio traffic from the fire station and the time received in the radio log. BEECN uses the same form for comms logging as NET, which is NET Form 6. A copy of the form is [[Operations at BEECN Sites|linked at the top of this article]]. For instructions on using NET Form 6, visit [[NET Incident Command System (ICS) Forms#NET Form 6: Communications Log|NET Incident Command System Forms: Communications Log]].
 
===Radio voice procedure===
====Basics====
#Think before you speak. Then, be brief.
#Use no one's personal information (name, health status, address, etc.)
#To make a call, say the tactical call sign of the receiving station, followed by THIS IS and then your tactical call sign, and then OVER. Use the "Hey you, it's me" convention. '''''Example: "Command post, this is Rover One, Over."'''''
====Accuracy====
Use the RSVP system to ensure accuracy.
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| style="background-color: #ffffff; color: red;" |R
| style="background-color: #ffffff;" |'''RHYTHM'''
| style="background-color: #ffffff;" |Make adequate pauses.
|-
| style="background-color: #f0f0f0; color: red;" |S
| style="background-color: #f0f0f0;" |'''SPEED'''
| style="background-color: #f0f0f0;" |Speak more slowly than usual. Use "air writing" when spelling phonetically.
|-
| style="background-color: #ffffff; color: red;" |V
| style="background-color: #ffffff;" |'''VOLUME'''
| style="background-color: #ffffff;" |Speak directly into the microphone.
|-
| style="background-color: #f0f0f0; color: red;" |P
| style="background-color: #f0f0f0;" | '''PITCH'''
| style="background-color: #f0f0f0;" |Pitch your voice higher than normal for conversation.
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==== Prowords====
These words have specific meanings that replace sentences or phrases.
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! style="background-color: #000000; color: #ffffff;" |Word or Phrase
! style="background-color: #000000; color: #ffffff;" |Meaning
|-
| style="background-color: #f0f0f0; font-weight: bold;" |Affirmative
| style="background-color: #f0f0f0;" |Normally used when a question is asked and the reply is YES.
|-
| style="background-color: #ffffff; font-weight: bold;" |Break, Break
| style="background-color: #ffffff;" |Interruption to transmission.
|-
| style="background-color: #f0f0f0; font-weight: bold;" |Disregard
| style="background-color: #f0f0f0;" |This transmission was made in error; ignore.
|-
| style="background-color: #ffffff; font-weight: bold;" |EMERGENCY EMERGENCY
| style="background-color: #ffffff;" |Use only when there is grave or imminent danger to life. Immediate assistance is required.
|-
| style="background-color: #f0f0f0; font-weight: bold;" |Figures
| style="background-color: #f0f0f0;" |Numbers to follow.
|-
| style="background-color: #ffffff; font-weight: bold;" |Go ahead
| style="background-color: #ffffff;" |I am ready to copy your message.
|-
| style="background-color: #f0f0f0; font-weight: bold;" |I spell
| style="background-color: #f0f0f0;" |Next word will be spelt out using the phonetic alphabet.
|-
| style="background-color: #ffffff; font-weight: bold;" |I say again
| style="background-color: #ffffff;" | I am repeating my transmission or portion requested.
|-
| style="background-color: #f0f0f0; font-weight: bold;" |Negative
| style="background-color: #f0f0f0;" | Normally used when a question is asked and the reply is NO.
|-
| style="background-color: #ffffff; font-weight: bold;" |Out
| style="background-color: #ffffff;" |End of transmission, no answer required or expected.
|-
| style="background-color: #f0f0f0; font-weight: bold;" |Over
| style="background-color: #f0f0f0;" |Invitation to transmit.
|-
| style="background-color: #ffffff; font-weight: bold;" |Roger
| style="background-color: #ffffff;" |Message was received and understood. Can be used with the words over or out.
|-
| style="background-color: #f0f0f0; font-weight: bold;" |Say again
| style="background-color: #f0f0f0;" |Repeat all of your last transmission.
|-
| style="background-color: #ffffff; font-weight: bold;" |Say all after
| style="background-color: #ffffff;" |Repeat all after a certain word or key phrase.
|-
| style="background-color: #f0f0f0; font-weight: bold;" |Say all before
| style="background-color: #f0f0f0;" |Repeat all before a certain word or key phrase.
|-
| style="background-color: #ffffff; font-weight: bold;" |Standby
| style="background-color: #ffffff;" |Wait for a short period and I will get back to you.
|-
| style="background-color: #f0f0f0; font-weight: bold;" |Sitrep
| style="background-color: #f0f0f0;" | Means a situation report at your location.
|}
 
=== Message Posting ===
BEECNs act not only as a way for local government to receive information from the public in the wake of an earthquake, but also a means to get information to the public. BEECN volunteers may receive direction from the EOC via the Relay to use the roll-up whiteboard and post a general message.


=== Troubleshooting ===
=== Troubleshooting ===
Line 308: Line 431:
If transmission quality is poor, volunteers should look at the map inside the cache and consider what objects (hills, buildings) are between them and the fire station. If possible, volunteers will move away from/out from behind those obstructions. Additionally, volunteers may have to look for higher ground to get a clear signal. Some BEECNs that are far from their fire station have a white external antenna in their kit. Volunteers can attach this antenna to the UHF handheld radio if they experience trouble communicating. The external antenna is attached by unscrewing the small flexible antenna from the radio and attaching the external antenna cable in its place.
If transmission quality is poor, volunteers should look at the map inside the cache and consider what objects (hills, buildings) are between them and the fire station. If possible, volunteers will move away from/out from behind those obstructions. Additionally, volunteers may have to look for higher ground to get a clear signal. Some BEECNs that are far from their fire station have a white external antenna in their kit. Volunteers can attach this antenna to the UHF handheld radio if they experience trouble communicating. The external antenna is attached by unscrewing the small flexible antenna from the radio and attaching the external antenna cable in its place.


== BEECN Channel Guide ==
== BEECN Demobilization==
#In a prescribed operational period, volunteers should not cease BEECN operations unless:
#*The personal safety of the volunteers is threatened (in which case, volunteers should immediately leave the area and not follow other demobilization protocols).
#*An urgent life/safety issue emerges for a volunteer’s loved one.
#*Shift B does not arrive to relieve Shift A.
#*A Public Safety official in the field (such as PBEM staff, a police officer, or firefighter) orders the BEECN to demobilize.
#Once the decision or order to demobilize is made, BEECN volunteers will sign off from the radio with the fire station:
#*'''BEECN VOLUNTEER:''' <span style="background:#FFFF00">[FIRE STATION NUMBER]</span> this is <span style="background:#FFFF00">[BEECN NUMBER and BEECN NAME]</span>. We are demobilizing and boxing up the cache. <span style="background:#FFFF00">[give reason for demobilization]</span>
#* '''FIRE STATION:''' Roger <span style="background:#FFFF00">[BEECN NUMBER and BEECN NAME]</span>.'''You are now marked in the EOC as inactive.''' Please turn off your radio, remove the batteries and proceed with securing the BEECN cache.
#Volunteers shall take down the tent according to the tent instructions (but in reverse). If there was rain and the fabric canopy is wet, please do not fold it up with the frame. Instead, volunteers should leave the fabric canopy loosely on top of the rest of the equipment inside the cache. This will help guard against mold.
#'''Volunteers must remove the batteries from the radio''', since they may leak after time and render the radio inoperable. Batteries can be left inside the box with the radio.
#Re-pack all equipment inside the box. If any equipment is missing, volunteers should indicate that at the end of the log along with any explanation as to why the equipment is missing. Volunteers may then leave the log inside the BEECN cache for the next shift or take any completed pages with them for turning in to PBEM later.
#Volunteers should next push the box back to its secure location. Once there, the volunteers should position it and lock it up the way it was found, and '''double-check the lock''' to make sure everything is secured.
<br/>
<br/>
 
== BEECN SW Portland Repeater ==
PBEM has fielded a UHF repeater to boost radio signals in SW Portland's challenging topography. See article: [[BEECN SW Portland Repeater]] for details.
<br/>
<br/>
 
== APPENDIX: BEECN Channel Guide ==
To find the correct channels for a BEECN, find the BEECN on the table below. Volunteers should set their handheld BEECN radio to the '''primary channel''' first and check in with personnel at their '''Primary Relay''' site. If nobody answers, volunteers should try their Backup Relay next.
To find the correct channels for a BEECN, find the BEECN on the table below. Volunteers should set their handheld BEECN radio to the '''primary channel''' first and check in with personnel at their '''Primary Relay''' site. If nobody answers, volunteers should try their Backup Relay next.


Line 568: Line 712:
| style="background-color:#ddd2cd;" |[https://www.portland.gov/fire/station-11 FS-11]
| style="background-color:#ddd2cd;" |[https://www.portland.gov/fire/station-11 FS-11]
| style="background-color:#ddd2cd; border-right: 4px solid black;" |2
| style="background-color:#ddd2cd; border-right: 4px solid black;" |2
| style="background-color:#ddd2cd;" |BEECN 38-38
| style="background-color:#ddd2cd;" |BEECN SE-38
| style="background-color:#ddd2cd;" |3
| style="background-color:#ddd2cd;" |3
|-
|-
Line 617: Line 761:
| style="background-color:#ddd2cd; border-right: 4px solid black;" |5
| style="background-color:#ddd2cd; border-right: 4px solid black;" |5
| style="background-color:#ddd2cd;" |[https://www.portland.gov/fire/station-21 FS-21]
| style="background-color:#ddd2cd;" |[https://www.portland.gov/fire/station-21 FS-21]
| style="background-color:#ddd2cd;" |5
| style="background-color:#ddd2cd;" |
|}
|}
 
<br/>
=== Basic BEECN Operations ===
<br/>
#
== Notes and References ==
# Best operating practices suggest that one volunteer is in charge of the radio and actively talking with the Relay. The other volunteer is interacting with the public and gathering radio messages to relay.
<references />
#
=== Message Posting ===
BEECNs act not only as a way for local government to receive information from the public in the wake of an earthquake, but also a means to get information to the public. BEECN volunteers may receive direction from the fire station to use the roll-up whiteboard and post a general message.
 
=== Custody of BEECN Equipment ===
 
# The BEECN volunteers operating a BEECN are custodians of its associated equipment while the BEECN is activated.
# BEECN equipment (such as first aid supplies) may only be taken from the BEECN site with the permission of the BEECN volunteers or professional emergency response personnel. No volunteer group or private citizen can “commandeer” or legally take BEECN supplies without the approval of BEECN volunteers on site. BEECN equipment taken without permission from present BEECN volunteers is considered stolen and should be reported as such to PBEM.
# City of Portland or Multnomah County employees may use BEECN equipment if needed.
 
=== Media Requests ===
It is critical that public messaging be kept consistent and only government representatives should talk with the press during an emergency. All requests from the media to speak on the record about an emergency must be relayed to PBEM for approval. Unless authorized by PBEM, BEECN volunteers may not interview with media representatives or answer media questions about the emergency.
 
=== BEECN Demobilization ===
 
# In a prescribed operational period, volunteers should not cease BEECN operations unless:
## The personal safety of the volunteers is threatened (in which case, volunteers should immediately leave the area and not follow other demobilization protocols).
## An urgent life/safety issue emerges for a volunteer’s loved one.
## Shift B does not arrive to relieve Shift A.
## A Public Safety official in the field (such as PBEM staff, a police officer, or firefighter) orders the BEECN to demobilize.
# Once the decision or order to demobilize is made, BEECN volunteers will sign off from the radio with the fire station:
#* '''BEECN VOLUNTEER:''' <span style="background:#FFFF00">[FIRE STATION NUMBER]</span> this is <span style="background:#FFFF00">[BEECN NUMBER and BEECN NAME]</span>. We are demobilizing and boxing up the cache. <span style="background:#FFFF00">[give reason for demobilization]</span>
#* '''FIRE STATION:''' Roger <span style="background:#FFFF00">[BEECN NUMBER and BEECN NAME]</span>.'''You are now marked in the EOC as inactive.''' Please turn off your radio, remove the batteries and proceed with securing the BEECN cache.
# Volunteers shall take down the tent according to the tent instructions (but in reverse). If there was rain and the fabric canopy is wet, please do not fold it up with the frame. Instead, volunteers should leave the fabric canopy loosely on top of the rest of the equipment inside the cache. This will help guard against mold.
# '''Volunteers must remove the batteries from the radio''', since they may leak after time and render the radio inoperable. Batteries can be left inside the box with the radio.
# Re-pack all equipment inside the box. If any equipment is missing, volunteers should indicate that at the end of the log along with any explanation as to why the equipment is missing. Volunteers may then leave the log inside the BEECN cache, for PBEM to pick up later.
# Volunteers should next push the box back to its secure location. Once there, the volunteers should position it and lock it up the way it was found, and '''double-check the lock''' to make sure everything is secured.