Parade Guides at Barricades: Difference between revisions
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* While addressing the driver, maintain your situational awareness. | * While addressing the driver, maintain your situational awareness. | ||
* Have a script ready for initiating conversation (e.g. '''''"Hello! I'm sorry, but this road is closed. Can I help you find an alternate route?"''')'' | * Have a script ready for initiating conversation (e.g. '''''"Hello! I'm sorry, but this road is closed. Can I help you find an alternate route?"''')'' | ||
* Drivers getting frustrated and argumentative is not uncommon. If a driver says they should be able to drive through because there is not apparent traffic, explain that pedestrians and service vehicles are not expecting traffic on the route and they could easily end up in a collision. | * Drivers getting frustrated and argumentative is not uncommon. If a driver says they should be able to drive through because there is not apparent traffic, explain that pedestrians and service vehicles are not expecting traffic on the route and they could easily end up in a collision. If they need to vent, let them; that will often de-escalate a situation. | ||
* At all times possible, try not to simply tell the driver they're in the wrong place and need to turn around...that could spark a confrontation. Instead, talk with the driver about where they need to go and help them with directions to get there. Your Operations Plan will come with a QR code that the driver can scan and will bring up a map on a smartphone of the parade routes. | * At all times possible, try not to simply tell the driver they're in the wrong place and need to turn around...that could spark a confrontation. Instead, talk with the driver about where they need to go and help them with directions to get there. Your Operations Plan will come with a QR code that the driver can scan and will bring up a map on a smartphone of the parade routes. | ||
* You do not need to note and report details on the vehicle, or take photos, unless they go through the barricade. | * You do not need to note and report details on the vehicle, or take photos, unless they go through the barricade. | ||
* If a driver threatens you or you feel threatened, your job is done. End engagement, stand back and contact the Volunteer Coordination Center for support. | * If a driver threatens you or you feel threatened, your job is done. End engagement, stand back and contact the Volunteer Coordination Center for support. | ||
* '''Your volunteer responsibilities also do not include accepting and absorbing verbal abuse.''' If someone is being verbally abusive, discreetly call it in even if you don't feel threatened. | |||
* As they leave your post, stand well away from the moving vehicle and stay aware of how/where it's moving until it has left your post. | * As they leave your post, stand well away from the moving vehicle and stay aware of how/where it's moving until it has left your post. | ||
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* After the VCC assigns your post, they will assign an XP5 to that post and attach the XP5's number to that Parade Guide and volunteer. | * After the VCC assigns your post, they will assign an XP5 to that post and attach the XP5's number to that Parade Guide and volunteer. | ||
* When the Parade Guide receives the XP5 but ''before'' leaving the VCC, they should turn it on and test the talk function to make sure it works properly. They should report problems to the VCC personnel and receive a different device if necessary. | * When the Parade Guide receives the XP5 but ''before'' leaving the VCC, they should turn it on and test the talk function to make sure it works properly. They should report problems to the VCC personnel and receive a different device if necessary. | ||
* Next, ensure the channel is switched to the channel for | * Next, ensure the channel is switched to the channel for emergency talk. | ||
* The talk protocol will call you by your post number, NOT the number on the XP5 device. '''For example:''' let's say a Parade Guide is sent to post #P-14 and issued radio #20. If the EOC wants to reach that Parade Guide, they should expect to hear ''"P-14, this is the EOC".'' | * The talk protocol will call you by your post number, NOT the number on the XP5 device. '''For example:''' let's say a Parade Guide is sent to post #P-14 and issued radio #20. If the EOC wants to reach that Parade Guide, they should expect to hear ''"P-14, this is the EOC".'' | ||
* If a Parade Guide cannot communicate using the XP5, they should attempt to reach the VCC by texting or calling from a cell phone. | * If a Parade Guide cannot communicate using the XP5, they should attempt to reach the VCC by texting or calling from a cell phone. | ||
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Parade Guides should know how to switch between channels on the XP5. For the 2024 Rose Festival, there will be two channels: | Parade Guides should know how to switch between channels on the XP5. For the 2024 Rose Festival, there will be two channels: | ||
* '''Channel 1:''' this channel is reserved for emergency traffic (equivalent to making a 911 call). This channel is monitored by police/fire at the EOC. | * '''Channel 1:''' this channel is reserved for emergency traffic (equivalent to making a 911 call). This channel is monitored by police/fire at the EOC. Keep your radio on this channel and switch to non-emergency when necessary. | ||
* '''Channel 2:''' this channel is reserved for all non-emergency talk (e.g. requesting a bathroom break, asking a question, etc). This channel is monitored by the VCC. | * '''Channel 2:''' this channel is reserved for all non-emergency talk (e.g. requesting a bathroom break, asking a question, etc). This channel is monitored by the VCC. | ||
