Parade Guides at Barricades: Difference between revisions
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[[File:ParadeGuides3.jpg|alt=Parade Guides at the Portland Rose Festival|thumb|430x430px|''Parade Guides at the Portland Rose Festival'']] | [[File:ParadeGuides3.jpg|alt=Parade Guides at the Portland Rose Festival|thumb|430x430px|''Parade Guides at the Portland Rose Festival'']] | ||
{{#ev:vimeo| | {{#ev:vimeo|951352136|430|right|''Video: Presentation on Parade Guide responsibilities. May 20, 2024.''|frame}} | ||
Beginning with the 2023 Rose Festival, Portland NET and the [https://www.rosefestival.org/ Portland Rose Festival] are working together to keep Portland's most prominent celebration safe by recruiting volunteers as Parade Guides. Parade Guides monitor vehicular traffic at barricades and serve as a general information source for paradegoers. This is a planned event deployment NET/PBEM reserves for the Rose Festival; NET does not generally deploy for Parade Guide responsibilities for any other event. | Beginning with the 2023 Rose Festival, Portland NET and the [https://www.rosefestival.org/ Portland Rose Festival] are working together to keep Portland's most prominent celebration safe by recruiting volunteers as Parade Guides. Parade Guides monitor vehicular traffic at barricades and serve as a general information source for paradegoers. This is a planned event deployment NET/PBEM reserves for the Rose Festival; NET does not generally deploy for Parade Guide responsibilities for any other event. | ||
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* While addressing the driver, maintain your situational awareness. | * While addressing the driver, maintain your situational awareness. | ||
* Have a script ready for initiating conversation (e.g. '''''"Hello! I'm sorry, but this road is closed. Can I help you find an alternate route?"''')'' | * Have a script ready for initiating conversation (e.g. '''''"Hello! I'm sorry, but this road is closed. Can I help you find an alternate route?"''')'' | ||
* Drivers getting frustrated and argumentative is not uncommon. If a driver says they should be able to drive through because there is not apparent traffic, explain that pedestrians and service vehicles are not expecting traffic on the route and they could easily end up in a collision. | * Drivers getting frustrated and argumentative is not uncommon. If a driver says they should be able to drive through because there is not apparent traffic, explain that pedestrians and service vehicles are not expecting traffic on the route and they could easily end up in a collision. If they need to vent, let them; that will often de-escalate a situation. | ||
* At all times possible, try not to simply tell the driver they're in the wrong place and need to turn around...that could spark a confrontation. Instead, talk with the driver about where they need to go and help them with directions to get there. Your Operations Plan will come with a QR code that the driver can scan and will bring up a map on a smartphone of the parade routes. | * At all times possible, try not to simply tell the driver they're in the wrong place and need to turn around...that could spark a confrontation. Instead, talk with the driver about where they need to go and help them with directions to get there. Your Operations Plan will come with a QR code that the driver can scan and will bring up a map on a smartphone of the parade routes. | ||
* You do not need to note and report details on the vehicle, or take photos, unless they go through the barricade. | * You do not need to note and report details on the vehicle, or take photos, unless they go through the barricade. | ||
* If a driver threatens you or you feel threatened, your job is done. End engagement, stand back and contact the Volunteer Coordination Center for support. | * If a driver threatens you or you feel threatened, your job is done. End engagement, stand back and contact the Volunteer Coordination Center for support. | ||
* '''Your volunteer responsibilities also do not include accepting and absorbing verbal abuse.''' If someone is being verbally abusive, discreetly call it in even if you don't feel threatened. | |||
* As they leave your post, stand well away from the moving vehicle and stay aware of how/where it's moving until it has left your post. | * As they leave your post, stand well away from the moving vehicle and stay aware of how/where it's moving until it has left your post. | ||
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If a vehicle drives through your barricade: | If a vehicle drives through your barricade: | ||
* Yell a warning/blow a whistle in the same direction the vehicle is heading if people are in immediate danger and need to take cover;{{#ev:vimeo| | * Yell a warning/blow a whistle in the same direction the vehicle is heading if people are in immediate danger and need to take cover;{{#ev:vimeo|678981729|430|right|''Video: RUN > HIDE > FIGHT''|frame}} | ||
* Remain at your post and contact the Emergency Coordination Center; | * Remain at your post and contact the Emergency Coordination Center; | ||
* Keep eyes on the vehicle for as long as you can, paying attention to | * Keep eyes on the vehicle for as long as you can, paying attention to | ||
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== Communications Protocols == | == Communications Protocols == | ||
{{#ev:vimeo|951334581|430|right|''Video: The stark basics of using the XP-5 | [[File:SONIM XP-5.png|thumb|''A diagram of the Sonim XP5plus device issued to Parade Guides. Click to enlarge.'']] | ||
{{#ev:youtube|TCELT7b95xU|430|right|''Video: Advanced training using the XP-5 | {{#ev:vimeo|951334581|430|right|''Video: The stark basics of using the XP-5 device (about five minutes)''|frame}} | ||
{{#ev:youtube|TCELT7b95xU|430|right|''Video: Advanced training using the XP-5 device (about ten minutes)''|frame}} | |||
<br/> | At the VCC, Parade Guides will issue each volunteer an individually numbered Sonim XP5plus device (sometimes colloquially referred to as a "radio"). The XP5plus runs on AT&T's [https://www.firstnet.com/ FirstNet] network and can be thought of as a cell phone/walkie talkie hybrid operating on an exclusive network. Volunteers can review a user manual for this device by clicking [https://www.att.com/idpassets/images/support/device-support/Sonim-XP5plus-UG-ATT-062122-Final.pdf HERE] (note that reviewing the manual '''''is <u>not</u>''''' required). Two short training videos appear on the right side of the page. The first one (about five minutes) goes over the basic basics: how to turn the device on, switch channels, talk on it, and power it down. The second video (about ten minutes) is a deeper dive into how the device works. | ||
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<span style="background:#FFFF00">'''Parade Guides should review information about the XP5plus BEFORE their shift! There will be no time to train Parade Guides on how to use the device at the VCC.'''</span> | |||
What Parade Guides should expect when they check in at the VCC for their XP5plus: | |||
* After the VCC assigns your post, they will assign an XP5 to that post and attach the XP5's number to that Parade Guide and volunteer. | |||
* When the Parade Guide receives the XP5 but ''before'' leaving the VCC, they should turn it on and test the talk function to make sure it works properly. They should report problems to the VCC personnel and receive a different device if necessary. | |||
* Next, ensure the channel is switched to the channel for emergency talk. | |||
* The talk protocol will call you by your post number, NOT the number on the XP5 device. '''For example:''' let's say a Parade Guide is sent to post #P-14 and issued radio #20. If the EOC wants to reach that Parade Guide, they should expect to hear ''"P-14, this is the EOC".'' | |||
* If a Parade Guide cannot communicate using the XP5, they should attempt to reach the VCC by texting or calling from a cell phone. | |||
* When the VCC announces rolling check outs, they will be announced on the non-emergency channel. There will be more information about this in your Operations Plan. | |||
* At the end of a Parade Guide's shift, they return the XP5 to the VCC for sign out. | |||
=== Channel Selection === | |||
Parade Guides should know how to switch between channels on the XP5. For the 2024 Rose Festival, there will be two channels: | |||
* '''Channel 1:''' this channel is reserved for emergency traffic (equivalent to making a 911 call). This channel is monitored by police/fire at the EOC. Keep your radio on this channel and switch to non-emergency when necessary. | |||
* '''Channel 2:''' this channel is reserved for all non-emergency talk (e.g. requesting a bathroom break, asking a question, etc). This channel is monitored by the VCC. | |||
=== Why the XP5 devices? === | |||
Why are we using these comms devices instead of cell phones or FRS radios? There are a number of reasons: | |||
# The XP5s operate on a dedicated and secure communications network. FRS radios can be interrupted by literally anyone who has an FRS radio. | |||
# The XP5s are push to talk, like a walkie talkie (or FRS radio). Cell phones take too much time to use in the event of an emergency. | |||
# Like radios, the XP5s can handle multiple people talking. A cell phone can process only one conversation at a time. | |||
# Like radios, the XP5 has multiple channels. That means we can dedicate one channel solely to emergency comms traffic, and another channel to everything else.<br /> <br /> | |||
== Parade Guide Equipment == | == Parade Guide Equipment == | ||
