MyImpact Volunteer Portal FAQ: Difference between revisions

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=='''How do I access the MyImpactPage.com (MIP) portal?'''==
==How do I access the MyImpactPage.com (MIP) portal?==
A. It depends on the device you are using.
A. It depends on the device you are using.


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*All of these options may be used to suit your convenience. You are not required to choose only one.
*All of these options may be used to suit your convenience. You are not required to choose only one.


=='''What are my username and password for my first login?'''==
==What are my username and password for my first login?==
A. Good question! To receive your username:
A. If you applied after June 2023, you chose your own login and password.
 
If we moved you over from the old system, you may receive your username this way:


#Go to MIP: [http://myimpactpage.com/ MyImpactPage.com]
#Go to MIP: [http://myimpactpage.com/ MyImpactPage.com]
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#The system will email your username, then you can follow the instructions to ‘reset’ your password and log in. (If the email does not arrive within a couple minutes, please check your spam/junk folder.)
#The system will email your username, then you can follow the instructions to ‘reset’ your password and log in. (If the email does not arrive within a couple minutes, please check your spam/junk folder.)


== '''I do not see NET info when I log in. What's up?''' ==
== I do not see NET/BEECN/PBEM info when I log in. What's up? ==
This almost always means you already have a profile with another organization that also uses MIP. (They might call it Volunteer Impact.) Instructions to merge your profiles is [https://support.betterimpact.com/siteguide/merge-duplicate-profiles/ here]. Your NET profile is associated with the organization ''Portland Bureau of Emergency Management''.  
This almost always means you already have a profile with another organization that also uses MIP. (They might call it Volunteer Impact.) Instructions to merge your profiles is [https://siteguide.betterimpact.com/en/articles/9893920-merge-duplicate-profiles here]. Your NET profile is associated with the organization ''Portland Bureau of Emergency Management''.  


=='''How do I sign up for trainings, meetings, deployments, etc.?'''==
==How do I sign up for trainings, meetings, deployments, etc.?==
*''Website:'' Opportunities tab > scroll down to list > click title > +Sign Up. Or use the calendar view to access scheduled events only.  Unscheduled items look like this:
*''Website:'' Opportunities tab > scroll down to list > click title > +Sign Up. Or use the calendar view to access scheduled events only.  Unscheduled items look like this:


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*''App:'' Opportunities > Select the item you want > Sign up
*''App:'' Opportunities > Select the item you want > Sign up


=='''How do I log my time?'''==
== The Deployment or Training Opportunity I want is full. What can I do? ==
If a '''Deployment''' is full, that means the need has been satisfied and additional NETs should not respond. Thank you for your willingness to help, but your fellow volunteers already have it covered.
 
If a '''Training''' is full, there might be a back-up list button, depending on the specific event.
[[File:MIP Opportunity Back-up List Button.png|alt=MIP Opportunity Back-up List Button|left|frameless]]
 
 
 
If you click this button, you will be added to the back-up list for ''all'' shifts schedule for that Opportunity. This accomplishes two things:
 
1) If a registrant cancels their slot, we step through the backup list in order, offering the specific new opening to each person one at a time to see if it fits their schedule.
 
2) Back-up Lists help PBEM informally gauge the demand for trainings. The longer the back-up list is, the more likely we are to repeat the opportunity.
 
(Items with no participation limit do not have a Back-up List.)
 
==How do I log my time?==
You have your choice of three ways.
You have your choice of three ways.
''Note:'' To input past time you have recorded between December 10, 2021 and June 2022, it's fine to use cumulative entries. In other words, add up all your Advanced Training time, and input the total number of hours as a single number. But now that the system is live, please input in real time or as close as possible so that we have accurate data.


*''Website:'' Hours tab > Select Activity > Enter time
*''Website:'' Hours tab > Select Activity > Enter time
*''Using [https://support.betterimpact.com/siteguide/my-impact-app/ the app] in real time:'' Use the ''Start Clock'' button on the main page, select the activity, tap ''Start Clock'' again. Remember to hit ''Stop Clock'' when finished!
*''Using [https://www.betterimpact.tv/my-impact/ the app]''
**''in real time:'' Use the ''Start Clock'' button on the main page, select the activity, tap ''Start Clock'' again. Remember to hit ''Stop Clock'' when finished!
**''after service:'' Taps ''Logging'' > ''Hours'' > ''Portland Bureau of Emergency Management'' > then select the activity and make your entry
*Please note that ''time is never automatically logged'' for scheduled events. That provides you the ability to add travel and prep time, and also ensures that time is not erroneously logged for people who sign up but do not attend an event.
*Please note that ''time is never automatically logged'' for scheduled events. That provides you the ability to add travel and prep time, and also ensures that time is not erroneously logged for people who sign up but do not attend an event.
*For categories where the date of service is not too important, such as Advanced Training or Program Service, it is OK to aggregate time into a single periodic entry. For categories where the data matters very much for reconciliation and indemnification -- like Deployment, Team Meetings, and Exercise -- please '''do''' tag those entries with exact date(s).
== I do not see my Activity listed. Where is it? ==
By default MIP lists your '''Recent''' activities for quick access. And periodically we archive past Activities to declutter the list. You can still log time for past/inactive Activities from the longer lists.
* '''On the website under the Hours tab''', simply use the '''Active''' or '''Inactive''' buttons to change the drop-down list:
[[File:MIP recent active inactive.jpg|alt=In the MIP Hours screen, select Active or Inactive to access the longer lists of Activities.|none|thumb|559x559px|In the MIP Hours screen, select '''Active''' or '''Inactive''' to access the longer lists of Activities.]]
* '''In the app''', use 'Activity Search', and then 'Include inactive activities in search':[[File:Screencap of MyImpact app Log Hours, Activity Search.png|alt=The MyImpact App 'Log Hours' screen|none|thumb|The MyImpact App 'Log Hours' screen]]
== How do I edit or delete a previous time entry? ==
You can edit an entry for 24 hours after ''its start time'', regardless of when you enter it. There are technical reasons for this limit that actually make sense, but we won't bore you here. '''If you need an entry corrected or deleted,''' simply email the Activity date and correction/deletion instruction to [mailto:net@portlandoregon.gov net@portlandoregon.gov]
== How do I get certifications added to my MIP profile? ==
# [https://pbem.link/miplogin Log in to MIP].
# Select '''My Profile'''.
# Select '''Additional Info'''.
# Next to the appropriate field, choose the '''Select''' button and upload your PDF file.
# You're done! PBEM reviews and accepts certificate uploads in batches. When that happens, your new certificate(s) will automatically be noted in your profile page. We will not notify you, because none of us want more silly, transactional emails, do we?
Please note that for FEMA trainings, an Unofficial Transcript cannot be accepted. The reason is that the State requires actual certificates for prerequisite trainings in order to enroll in more advanced classes.
If you have additional '''relevant''' certifications that are not listed, such as advanced ICS or a medical license, email them to [mailto:Net@portlandoregon.gov?subject=Advanced ICS certificate net@portlandoregon.gov]. Note that PBEM only tracks certifications that are related to '''a deployable NET role''', or are '''prerequisite for additional advanced training'''. For example, naloxone training is not tracked, while CPR/AED is.
== How do I upload a new ID photo? ==
See [[ID Photos]].


== '''I do not see my Activity listed. Where is it?''' ==
== How do I change or add my VSF specialties? ==
By default MIP lists your '''Recent''' activities for quick access. And periodically we archive past Activities to declutter the list. You can still log time for past Activities from the longer lists. Simply use the '''Active''' or '''Inactive''' buttons to change the drop-down list:
[[File:MIP-recent-active-inactive.jpg|alt=In the MIP Hours screen, select Active or Inactive to access the longer lists of Activities.|frame|In the MIP Hours screen, select '''Active''' or '''Inactive''' to access the longer lists of Activities.|none]]


== '''How do I edit or delete a previous time entry?''' ==
# [https://pbem.link/miplogin Log in to MIP].
You can edit an entry for 24 hours after ''its start time'', regardless of when you enter it. There are technical reasons for this limit that actually make sense, but we won't bore you here. '''If you need an entry corrected or deleted,''' simply email the Activity date and correction/deletion instruction to [[Mailto:Net@portlandoregon.gov?subject=MIP time entry correction|net@portlandoregon.gov]].
# Select '''My Profile'''.
# Select '''Qualifications'''.
# Select your desired '''VSF: Primary''' and '''VSF: Secondary''' fields. Scroll to the bottom and Save.
# PBEM reviews submitted requests in batches periodically, and approves them if you have any required certifications or training. In other words, a person cannot select 11.04.Food Unit Lead if they have not uploaded a current Food Handler's Card. To upload certifications, see [[MyImpact Volunteer Portal FAQ#How do I get certifications added to my MIP profile?|How do I get certifications added to my profile?]]
# New/updated ID cards are issued only when your current card expires, with the exception of Team Leader elections. This helps constrain program expenses.
Print card


=='''I don't like new things. How can I access the old system?'''==
==Qualifications & VSFs==
You cannot. The old system was permanently retired in December 2021.
<span style="background:#FFFF00">This section is accurate but incomplete, and will be integrated into the [[Volunteer Support Functions Introduction and Directory|''Volunteer Support Functions Introduction and Directory'']].</span>
Is any man afraid of change? Why what can take place without change?
What then is more pleasing or more suitable to the universal nature?
And canst thou take a bath unless the wood undergoes a change?
And canst thou be nourished, unless the food undergoes a change?
And can anything else that is useful be accomplished without change?
Dost thou not see then that for thyself also to change is just the same, and equally necessary for the universal nature?
-Marcus Aurelius, ''The Meditations, Book Seven''
=='''Qualifications & VSFs'''==
<span style="background:#FFFF00">This section is incomplete, and will be integrated into the [[Volunteer Support Functions Introduction and Directory]]</span>


Qualifications are directly related to the 16 Volunteer Support Functions (VSFs). VSFs are categories into which NETs' skills and training are classified for the purpose of identifying cadres of volunteers suitable for specific deployments. In addition to streamlining emergency ops, VSFs also guide the trainings we offer, and support your natural path to skill specialization(s). No one can be an expert at everything!
Qualifications are directly related to the 16 Volunteer Support Functions (VSFs). VSFs are categories into which NETs' skills and training are classified for the purpose of identifying cadres of volunteers suitable for specific deployments. In addition to streamlining emergency ops, VSFs also guide the trainings we offer, and support your natural path to skill specialization(s). No one can be an expert at everything!
Retrieved from "https://volunteerpdx.net/index.php/MyImpact_Volunteer_Portal_FAQ"