Chapter 2: NET Team Leader Basics: Difference between revisions

=== Chapter 2 learning objectives ===

 

* Know who the PBEM Community Resilience Team is.

PBEM has three basic missions: manage Portland's [[PBEM Emergency Operations Center (EOC)|Emergency Operations Center]] (EOC) and keep it ready for activation, help Portland bureaus plan for a disaster through Continuity of Operations Planning, and promote community resilience. Staff responsible for the third mission are organized into the Community Resilience Team (CRT). PBEM volunteers such as NETs are most likely to interact with PBEM, and the City of Portland, through the CRT.

At any given time, many City employees and contractors also support the Community Resilience Team by undertaking business outreach, conducting research, creating maps, instructing volunteer classes, scheduling venues, designing printed materials, and much more. As a general rule, a NET Team Leader can send any service questions they have to [mailto:NET@portlandoregon.gov NET@portlandoregon.gov].

Every Team Leader has a liaison at PBEM based on which of Portland's four districts their community is in. At present, PBEM has only two liaisons:

[[File:Wiki District Map.png|left|thumb|350x350px|''Each district in Portland has a PBEM staff liaison.'' ]]

A ''standard'' roster will include the data fields listed in the table below. PBEM protects the personal data of volunteers carefully. PBEM's policy is only to provide sensitive data fields in a roster (such as address or phone number) on special request, and a Team Leader must justify its use subject to approval of PBEM staff.

|'''Q''' <ref name="Devitt">"Q -" is an internal designation for "Qualification". "'CF -" is an internal designation for "Custom Field".</ref> '''- Neighborhood where you live'''

| colspan="5" |Your Team(s).

|'''Q - ''(optional)'' Second neighborhood where you spend much time and might respond'''

| colspan="5" |''(optional)'' When people select your Team as their secondary affiliation, we ''do not'' include them in your roster. They should be contacted by their primary Team Leader. Though of course we encourage the volunteer to contact you too.

|'''CF <ref name="Devitt"/> - Program Status - BEECN Assignment'''

| colspan="5" |''(optional)'' If present, the volunteer has been trained as a BEECN volunteer and is assigned to a site. [[https://www.portland.gov/sites/default/files/2020-04/pbem-beecn-web-handout-2018-en.pdf map]]

|'''CF - Skills - Amateur Ham Radio Call Sign'''

| colspan="5" |''(optional)'' The volunteer's amateur radio license call sign.

| style="background: #d35d30; color: white; text-align:center;" rowspan="11" |'''Q - NET Role'''

| style="background: white; text-align:center" colspan="5" |'''''In ascending order:'''''

|Has been appointed to a role/[[Volunteer Support Functions Introduction and Directory|VSF]] by the Team Leader, but has not completed any PBEM training (and probably does not plan to).

| style="background: #72452d; color: white; text-align:center; "rowspan="8" |'''Q - BEECN Role'''

|'''HoursWorked - Lifetime or YTD'''

| colspan="5" |Hours logged.

[blank] means they have not logged in, so have not recorded any new hours since December, 2021.

It is not uncommon for a Team Leader to receive a roster and see names of members who they've had no contact with. If that happens, the Team Leader should first try to contact the person directly and ask if the member would still like to be a part of NET. If they do not, or if there is some other reason they have not replied (e.g. still in NET but moved to a different neighborhood) the Team Leader should report that information to PBEM staff for record correction.  

If there is no reply, the Team Leader should escalate it to PBEM staff. PBEM staff will attempt to contact inside a week or two week time frame. If there is still no response, PBEM will remove the volunteer from active service and the Team Leader should expect not to see that name on future rosters unless the volunteer rejoins.