View source for MyImpact Volunteer Portal FAQ

==How do I access the MyImpactPage.com (MIP) portal?==
A. It depends on the device you are using.

*In your desktop or laptop web browser, go to [https://MyImpactPage.com MyImpactPage.com]
*On a smartphone or tablet, [https://MyImpactPage.mobi MyImpactPage.mobi] looks better.
*You also may install the ''My Impact'' app for [https://play.google.com/store/apps/details?id=com.betterimpact.myimpact&gl=US Android] or [https://apps.apple.com/us/app/my-impact/id1445454149 Apple] which has cool features like three-tap, 'time clock' tracking.
*All of these options may be used to suit your convenience. You are not required to choose only one.

==What are my username and password for my first login?==
A. If you applied after June 2023, you chose your own login and password. 

If we moved you over from the old system, you may receive your username this way:

#Go to MIP: [http://myimpactpage.com/ MyImpactPage.com]
# Click ''Forgot username or password''.
#Select ''I forgot my username''.
#Enter your email address we have on record.
#The system will email your username, then you can follow the instructions to ‘reset’ your password and log in. (If the email does not arrive within a couple minutes, please check your spam/junk folder.)

== I do not see NET/BEECN/PBEM info when I log in. What's up? ==
This almost always means you already have a profile with another organization that also uses MIP. (They might call it Volunteer Impact.) Instructions to merge your profiles is [https://siteguide.betterimpact.com/en/articles/9893920-merge-duplicate-profiles here]. Your NET profile is associated with the organization ''Portland Bureau of Emergency Management''. 

==How do I sign up for trainings, meetings, deployments, etc.?==
*''Website:'' Opportunities tab > scroll down to list > click title > +Sign Up. Or use the calendar view to access scheduled events only.  Unscheduled items look like this:

[[File:Screencap schedule.png|alt=Screen cap of the Schedule screen, depicting the Sign Up button|none|thumb]]

*''App:'' Opportunities > Select the item you want > Sign up

== The Deployment or Training Opportunity I want is full. What can I do? ==
If a '''Deployment''' is full, that means the need has been satisfied and additional NETs should not respond. Thank you for your willingness to help, but your fellow volunteers already have it covered.

If a '''Training''' is full, there might be a back-up list button, depending on the specific event.
[[File:MIP Opportunity Back-up List Button.png|alt=MIP Opportunity Back-up List Button|left|frameless]]



If you click this button, you will be added to the back-up list for ''all'' shifts schedule for that Opportunity. This accomplishes two things:

1) If a registrant cancels their slot, we step through the backup list in order, offering the specific new opening to each person one at a time to see if it fits their schedule.

2) Back-up Lists help PBEM informally gauge the demand for trainings. The longer the back-up list is, the more likely we are to repeat the opportunity.

(Items with no participation limit do not have a Back-up List.)

==How do I log my time?==
You have your choice of three ways.

*''Website:'' Hours tab > Select Activity > Enter time
*''Using [https://www.betterimpact.tv/my-impact/ the app]'' 
**''in real time:'' Use the ''Start Clock'' button on the main page, select the activity, tap ''Start Clock'' again. Remember to hit ''Stop Clock'' when finished!
**''after service:'' Taps ''Logging'' > ''Hours'' > ''Portland Bureau of Emergency Management'' > then select the activity and make your entry
*Please note that ''time is never automatically logged'' for scheduled events. That provides you the ability to add travel and prep time, and also ensures that time is not erroneously logged for people who sign up but do not attend an event.
*For categories where the date of service is not too important, such as Advanced Training or Program Service, it is OK to aggregate time into a single periodic entry. For categories where the data matters very much for reconciliation and indemnification -- like Deployment, Team Meetings, and Exercise -- please '''do''' tag those entries with exact date(s).

== I do not see my Activity listed. Where is it? ==
By default MIP lists your '''Recent''' activities for quick access. And periodically we archive past Activities to declutter the list. You can still log time for past/inactive Activities from the longer lists.

* '''On the website under the Hours tab''', simply use the '''Active''' or '''Inactive''' buttons to change the drop-down list:
[[File:MIP recent active inactive.jpg|alt=In the MIP Hours screen, select Active or Inactive to access the longer lists of Activities.|none|thumb|559x559px|In the MIP Hours screen, select '''Active''' or '''Inactive''' to access the longer lists of Activities.]]
* '''In the app''', use 'Activity Search', and then 'Include inactive activities in search':[[File:Screencap of MyImpact app Log Hours, Activity Search.png|alt=The MyImpact App 'Log Hours' screen|none|thumb|The MyImpact App 'Log Hours' screen]]

== How do I edit or delete a previous time entry? ==
You can edit an entry for 24 hours after ''its start time'', regardless of when you enter it. There are technical reasons for this limit that actually make sense, but we won't bore you here. '''If you need an entry corrected or deleted,''' simply email the Activity date and correction/deletion instruction to [mailto:net@portlandoregon.gov net@portlandoregon.gov]

== How do I get certifications added to my MIP profile? ==

# [https://pbem.link/miplogin Log in to MIP].
# Select '''My Profile'''.
# Select '''Additional Info'''.
# Next to the appropriate field, choose the '''Select''' button and upload your PDF file.
# You're done! PBEM reviews and accepts certificate uploads in batches. When that happens, your new certificate(s) will automatically be noted in your profile page. We will not notify you, because none of us want more silly, transactional emails, do we?
Please note that for FEMA trainings, an Unofficial Transcript cannot be accepted. The reason is that the State requires actual certificates for prerequisite trainings in order to enroll in more advanced classes.

If you have additional '''relevant''' certifications that are not listed, such as advanced ICS or a medical license, email them to [mailto:Net@portlandoregon.gov?subject=Advanced&#x20;ICS&#x20;certificate net@portlandoregon.gov]. Note that PBEM only tracks certifications that are related to '''a deployable NET role''', or are '''prerequisite for additional advanced training'''. For example, naloxone training is not tracked, while CPR/AED is.

== How do I upload a new ID photo? ==
See [[ID Photos]].

== How do I change or add my VSF specialties? ==

# [https://pbem.link/miplogin Log in to MIP].
# Select '''My Profile'''.
# Select '''Qualifications'''.
# Select your desired '''VSF: Primary''' and '''VSF: Secondary''' fields. Scroll to the bottom and Save.
# PBEM reviews submitted requests in batches periodically, and approves them if you have any required certifications or training. In other words, a person cannot select 11.04.Food Unit Lead if they have not uploaded a current Food Handler's Card. To upload certifications, see [[MyImpact Volunteer Portal FAQ#How do I get certifications added to my MIP profile?|How do I get certifications added to my profile?]]
# New/updated ID cards are issued only when your current card expires, with the exception of Team Leader elections. This helps constrain program expenses.
Print card

==Qualifications & VSFs==
<span style="background:#FFFF00">This section is accurate but incomplete, and will be integrated into the [[Volunteer Support Functions Introduction and Directory|''Volunteer Support Functions Introduction and Directory'']].</span>

Qualifications are directly related to the 16 Volunteer Support Functions (VSFs). VSFs are categories into which NETs' skills and training are classified for the purpose of identifying cadres of volunteers suitable for specific deployments. In addition to streamlining emergency ops, VSFs also guide the trainings we offer, and support your natural path to skill specialization(s). No one can be an expert at everything!
{| class="wikitable mw-collapsible"
|+Some Potential NET Volunteer Support Function (VSF) Qualifications and Training Paths
|-
!VSF
!VSF Name
!Level
!Qualification
!Online
! In-person
!Suggested Training
|-
|VSF01
|Transportation
|10
|Traffic Control
|•
|•
|Watch the [https://portlandnet.tumblr.com/post/185938036230/line-down-hazard-training-video-for-nets NET Training Video] and participate in a PBEM-initiated down power line deployment, vaccine clinic traffic control, etc. (Do not self deploy to down power lines!)
|-
|VSF01
|Transportation
|20
|CoP (City of Portland) Certified Driver
|
|•
|''[Not currently available]'' Driver background check + two-hour procotorer online training + skid car training
|-
|VSF02
|Communications
|10
|Amateur Radio
|
|•
|Obtain an FCC [https://www.portland.gov/pbem/neighborhood-emergency-teams/crtradiolicense Amateur Radio License]
|-
|VSF02
|Communications
|20
|ARES/RACES
|
|•
|Become an active member of [https://multnomahares.org/ MCARES] (Multnomah County Amateur Radio Emergency Services)
|-
|VSF02
|Communications
|30
|NET ARO Trained
|•
|•
|Complete NET [https://www.portland.gov/pbem/neighborhood-emergency-teams/crtradio-0 ARO] (Amateur Radio Operator) certification
|-
|VSF03
|Infrastructure & Sanitation
|
|''[Pending]''
|
|
|
|-
|VSF04
|Utilities & Fire Suppression
|10
|Wire Down
|•
|
|Watch the [https://portlandnet.tumblr.com/post/185938036230/line-down-hazard-training-video-for-nets NET Training Video] and deploy for a PBEM-initiated down power line deployment (Do not self deploy to down power lines -- call 911!)
|-
|VSF05
|Response Planning
|10
|IS100
| •
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is100&commit=Search Introduction to the Incident Command System] - 2 hours
|-
|VSF05
|Response Planning
|20
|IS200
| •
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is200&commit=Search Basic Incident Command System for Initial Response] - 4 hours
|-
|VSF05
|Response Planning
|30
|IS315
| •
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is315&commit=Search CERT and the Incident Command System] - 2 hours
|-
|VSF05
|Response Planning
|40
|IS700
| •
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is700&commit=Search An Introduction to the National Incident Management System] - 3.5 hours
|-
|VSF05
|Response Planning
|50
|IS703
| •
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is703&commit=Search National Incident Management System Resource Management] - 3.5 hours
|-
|VSF05
|Response Planning
|60
|IS800
| •
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is800&commit=Search National Response Framework, An Introduction] - 3 hours
|-
|VSF05
|Response Planning
|70
|ICS-300
|
|•
|Intermediate Incident Command System for Expanding Incidents - 18 hours/3 days

Available in-person through various sponsoring agencies; not currently offered by PBEM.
|-
|VSF05
|Response Planning
|80
|ICS-400
|
|•
|Enhanced Incident Command System - 14-16 hours/2 days

Available in-person through various sponsoring agencies; not currently offered by PBEM.
|-
|VSF06
|Mass Care & Shelter
|10
| IS366
|•
|•
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is366&commit=Search Planning for the Needs of Children in Disasters] - 6 hours

or equivalent
|-
|VSF06
|Mass Care & Shelter
|20
|Severe Weather Shelter (SWS) Training
|•
|•
|Inline and in-person options are made available periodically by PBEM and Multnomah County. Available options are announced in the weekly NET Bulletin when scheduled.
|-
|VSF06
|Mass Care & Shelter
|30
| Severe Weather Shelter (SWS) Deployment
|
|•
|Deploy at a severe weather shelter. 
With additional training, repeated deployments in increasingly responsible roles, and approval of Multnomah County Health staff, volunteers can eventually serve as a PIC (Person in Charge).
|-
|VSF07
| Logistics
|10
|Contact Tracing
|•
|•
|''[Pending]''
|-
|VSF08
|Medical
|10
|CPR/AED/First Aid certification
|
|•
|Certification classes are
|-
|VSF08
|Medical
|20
|Helping Persons with Disabilities (PWD)
|•
|•
|Various online and in-person options, announced in the weekly NET Bulletin
|-
|VSF08
|Medical
|30
|Wilderness First Aid (WFA)
|
|•
|3-day class. Opportunities are announced in the weekly NET Bulletin. 
For-fee classes are also available through other certifying organizations.
|-
|VSF08
|Medical
|40
|Wilderness First Responder (WFR)
|
|•
|10-day field class. Opportunities are announced in the weekly NET Bulletin. 
For-fee classes are also available through other certifying organizations.
|-
|VSF08
|Medical
|50
|Medical Professional
|
|•
|Provide a copy of, or link to, your [Mailto:net@portlandoregon.gov?subject=Credential:&#x20;Medical&#x20;License Medical License].
|-
|VSF08
|Medical - Advanced Bleeding Control
|
|
|
|
|Opportunities are announced in the weekly NET Bulletin.
For-fee classes are also available through other certifying organizations.

Also known as Stop the Bleed.
|-
|VSF08
|Medical - Psyche
|10
|De-escalation Training
| •
|•
|Opportunities are announced in the weekly NET Bulletin.
|-
|VSF08
|Medical - Psyche
| 20
| Mental Health First Aid (MFHA)
| •
|•
|Opportunities are announced in the weekly NET Bulletin.
For-fee classes are also available through other certifying organizations.
|-
|VSF08
|Medical - Psyche
|30
|Crisis Counseling
|
|
|Provide a copy of, or link to, your [Mailto:net@portlandoregon.gov?subject=Credential:&#x20;Crisis&#x20;Counseling certification]
|-
|VSF09
|Search & Rescue
|10
|Basic NET Training (BNT)
|•
| •
|All Active NETs are qualified after completing their Final Field Exercise (FFE)
|-
|VSF09
|Search & Rescue
|20
|Knots (Basic)
|•
|•
|Opportunities are announced in the weekly NET Bulletin.
|-
|VSF09
|Search & Rescue
|30
|Knots (Advanced)
|•
|•
|Opportunities are announced in the weekly NET Bulletin.

Other experience may qualify you to pass the skills demonstration test.
|-
|VSF10
|HAZMAT Awareness
|10
|IS0005
|•
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is005&commit=Search An Introduction to Hazardous Materials] - 10 hours
|-
|VSF10
|HAZMAT Awareness
|20
|PBEM Training
|
|
|
|-
|VSF10
|HAZMAT Awareness
|30
|HAZWOPER Certification
|
|
|Not offered by PBEM. Available through various certifying organizations.
|-
|VSF11
|Food & Water
|10
|Food Handler Card
|
|
|Not offered by PBEM. Available through certifying organizations for approximately $10; see the [https://www.oregon.gov/oha/PH/HealthyEnvironments/FoodSafety/Pages/cert.aspx Oregon Health Authority website].
|-
|VSF12
|Light & Power
|
|''[Pending]''
|
|
|
|-
|VSF14
|Public Information
|
|Speakers Bureau
|•
|•
|Opportunities are announced in the weekly NET Bulletin.
|-
|VSF15
|Volunteers & Donations
|10
|IS240
|•
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is240&commit=Search Leadership and Influence] - 3 hours
|-
|VSF15
|Volunteers & Donations
|20
|IS241
|•
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is241&commit=Search Decision Making and Problem Solving] - 2 hours
|-
|VSF15
|Volunteers & Donations
|30
|IS242
|•
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is242&commit=Search Effective Communication] - 8 hours
|-
|VSF15
|Volunteers & Donations
|40
|IS244
|•
|
|FEMA online: [https://search.usa.gov/search?affiliate=netc&query=is244 Developing and Managing Volunteers] - 4 hours
|-
|VSF15
|Volunteers & Donations
|50
|Team Leader Training
|•
|•
|Opportunities are announced in the weekly NET Bulletin.
|-
|VSF17
|Animal Response
|10
|Animal Sheltering/Response
|•
|•
|Opportunities are announced in the weekly NET Bulletin. Classes typically require 8 hours.
|-
|VSF17
| Animal Response
|20
|TTT (Train as a Trainer)
|•
|•
|Opportunities are announced in the weekly NET Bulletin. Classes typically require 3 hours.
|-
|VSF18
|Business Resilience
|
|''[Pending]''
|
|
|
|}