View source for JOB AID: Evaluating Requests for Reasonable Accommodation

This article concerns how PBEM staff should consider and evaluate [https://www.ada.gov/law-and-regs/title-ii-2010-regulations/ Americans with Disabilities Act (ADA) Title II] requests for reasonable accommodation to any PBEM policy, practice, procedure. If a PBEM employee receives an ADA complaint (as opposed to a request for accommodation), the complainant should contact 311.<ref>'''From direction provided in citywide staff email'''. Selby, Jeff (Director of Portland Office of Equity and Human Rights). "Quarterly ADA Title II and Disability Equity Newsletter", 2023.09.10.</ref>

== Background ==
Under Title II of the Americans with Disabilities Act, a "reasonable accommodation" '''''requires public entities and public accommodations to make reasonable modifications to policies, practices, or procedures to avoid discrimination.''''' PBEM staff should treat this standard as a ''minimum'' effort, however, and strive to provide accommodations both expediently and at all opportunities possible. Evaluating a request for accommodation should be considered a top priority.

The following guidance is taken from a guide for 311 operators