MyImpact Volunteer Portal FAQ - Revision history

GlennDevitt: /* The Deployment or Training Opportunity I want is not listed. Where is it? */ Added mobile app screen cap, and tweaked details in the instructions.

2026-03-30T16:49:01Z

The Deployment or Training Opportunity I want is not listed. Where is it?: Added mobile app screen cap, and tweaked details in the instructions.

← Older revision		Revision as of 09:49, 30 March 2026
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	== The Deployment or Training Opportunity I want is not listed. Where is it? ==		== The Deployment or Training Opportunity I want is not listed. Where is it? ==
	There are two likely reasons:		There are two likely reasons:
	[[File:Opportunity List filter section.png\|alt=Screen cap of the Opportunities > List screen illustrating the checkbox used to hide activities that are full.\|thumb\|~~Toggle~~ option ~~to hide activities~~ that are full]]		[[File:Opportunity List filter section.png\|alt=Screen cap of the Opportunities > List screen illustrating the checkbox used to hide activities that are full.\|thumb\|Desktop website: The display toggle option for Opportunities that are full.]]
	1) The '''activity is full'''. In the Opportunities > [https://app.betterimpact.com/Volunteer/Schedule/SignupFromCalendar Calendar View], activities that are full are not displayed, ~~in order~~ to ~~keep the display uncluttered~~. To view activities that are full, switch to the [https://app.betterimpact.com/Volunteer/Schedule/Opportunities List view]. When all slots for an activity are full, the SHIFTS column indicates 0.		[[File:Opportunity List filter section - mobile app.png\|thumb\|Mobile app: The display toggle option for Opportunities that are full.]]
			1) The '''activity is full'''. On the website/desktop, in the Opportunities > [https://app.betterimpact.com/Volunteer/Schedule/SignupFromCalendar Calendar View], activities that are full are not displayed, to reduce clutter. To view activities that are full, switch to the [https://app.betterimpact.com/Volunteer/Schedule/Opportunities List view]. When all slots for an activity are full, the SHIFTS column there indicates 0.

	2) You are not '''qualified''' for the activity. For example, if you do not have current CPR certification on file in MIP, the system will not display Wilderness First Aid (WFA) trainings because CPR is required to sign up. See ([[MyImpact Volunteer Portal FAQ#How do I get certifications added to my MIP profile?\|How do I get certifications added to my MIP profile?]])		2) You are not '''qualified''' for the activity. For example, if you do not have current CPR certification on file in MIP, the system will not display Wilderness First Aid (WFA) trainings because CPR is required to sign up. See ([[MyImpact Volunteer Portal FAQ#How do I get certifications added to my MIP profile?\|How do I get certifications added to my MIP profile?]])
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	If a '''Deployment''' is full, that means the need has been satisfied and additional NETs should not respond. Thank you for your willingness to help, but your fellow volunteers already have it covered.		If a '''Deployment''' is full, that means the need has been satisfied and additional NETs should not respond. Thank you for your willingness to help, but your fellow volunteers already have it covered.

	If a '''Training''' is full, there might be a back-up list button. In some cases it is not practical or necessary for PBEM to open a backup list for a particular activity.		If a '''Training''' is full, there ''might'' be a back-up list button. In some cases it is not practical or necessary for PBEM to open a backup list for a particular activity.
	[[File:MIP Opportunity Back-up List Button.png\|alt=MIP Opportunity Back-up List Button\|left\|frameless]]		[[File:MIP Opportunity Back-up List Button.png\|alt=MIP Opportunity Back-up List Button\|left\|frameless]]

GlennDevitt: /* The Deployment or Training Opportunity I want is not listed. Where is it? */

2026-03-30T14:00:35Z

The Deployment or Training Opportunity I want is not listed. Where is it?

← Older revision		Revision as of 07:00, 30 March 2026
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	There are two likely reasons:		There are two likely reasons:
	[[File:Opportunity List filter section.png\|alt=Screen cap of the Opportunities > List screen illustrating the checkbox used to hide activities that are full.\|thumb\|Toggle option to hide activities that are full]]		[[File:Opportunity List filter section.png\|alt=Screen cap of the Opportunities > List screen illustrating the checkbox used to hide activities that are full.\|thumb\|Toggle option to hide activities that are full]]
	1) The '''activity is full'''. In the Opportunities > [https://app.betterimpact.com/Volunteer/Schedule/SignupFromCalendar Calendar View], activities that are full are not displayed, in order to keep the display uncluttered. To view activities that are full, switch to the [https://app.betterimpact.com/Volunteer/Schedule/Opportunities List view].		1) The '''activity is full'''. In the Opportunities > [https://app.betterimpact.com/Volunteer/Schedule/SignupFromCalendar Calendar View], activities that are full are not displayed, in order to keep the display uncluttered. To view activities that are full, switch to the [https://app.betterimpact.com/Volunteer/Schedule/Opportunities List view]. When all slots for an activity are full, the SHIFTS column indicates 0.

	2) You are not '''qualified''' for the activity. For example, if you do not have current CPR certification on file in MIP, the system will not display Wilderness First Aid (WFA) trainings because CPR is required to sign up. See ([[MyImpact Volunteer Portal FAQ#How do I get certifications added to my MIP profile?\|How do I get certifications added to my MIP profile?]])		2) You are not '''qualified''' for the activity. For example, if you do not have current CPR certification on file in MIP, the system will not display Wilderness First Aid (WFA) trainings because CPR is required to sign up. See ([[MyImpact Volunteer Portal FAQ#How do I get certifications added to my MIP profile?\|How do I get certifications added to my MIP profile?]])

GlennDevitt: /* The Deployment or Training Opportunity I want is full. What can I do? */ Clarified availability of back-up lists

2026-03-30T13:56:42Z

The Deployment or Training Opportunity I want is full. What can I do?: Clarified availability of back-up lists

← Older revision		Revision as of 06:56, 30 March 2026
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	If a '''Deployment''' is full, that means the need has been satisfied and additional NETs should not respond. Thank you for your willingness to help, but your fellow volunteers already have it covered.		If a '''Deployment''' is full, that means the need has been satisfied and additional NETs should not respond. Thank you for your willingness to help, but your fellow volunteers already have it covered.

	If a '''Training''' is full, there might be a back-up list button~~, depending on the specific event~~.		If a '''Training''' is full, there might be a back-up list button. In some cases it is not practical or necessary for PBEM to open a backup list for a particular activity.
	[[File:MIP Opportunity Back-up List Button.png\|alt=MIP Opportunity Back-up List Button\|left\|frameless]]		[[File:MIP Opportunity Back-up List Button.png\|alt=MIP Opportunity Back-up List Button\|left\|frameless]]

GlennDevitt: Added section about activities that are full being displayed only in List view

2026-03-30T13:54:41Z

Added section about activities that are full being displayed only in List view

← Older revision		Revision as of 06:54, 30 March 2026
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	*''App:'' Opportunities > Select the item you want > Sign up		*''App:'' Opportunities > Select the item you want > Sign up

			== The Deployment or Training Opportunity I want is not listed. Where is it? ==
			There are two likely reasons:
			[[File:Opportunity List filter section.png\|alt=Screen cap of the Opportunities > List screen illustrating the checkbox used to hide activities that are full.\|thumb\|Toggle option to hide activities that are full]]
			1) The '''activity is full'''. In the Opportunities > [https://app.betterimpact.com/Volunteer/Schedule/SignupFromCalendar Calendar View], activities that are full are not displayed, in order to keep the display uncluttered. To view activities that are full, switch to the [https://app.betterimpact.com/Volunteer/Schedule/Opportunities List view].

			2) You are not '''qualified''' for the activity. For example, if you do not have current CPR certification on file in MIP, the system will not display Wilderness First Aid (WFA) trainings because CPR is required to sign up. See ([[MyImpact Volunteer Portal FAQ#How do I get certifications added to my MIP profile?\|How do I get certifications added to my MIP profile?]])

	== The Deployment or Training Opportunity I want is full. What can I do? ==		== The Deployment or Training Opportunity I want is full. What can I do? ==

GlennDevitt: /* How do I get certifications added to my MIP profile? */ Added FEMA Unofficial Transcript note.

2026-02-05T19:02:51Z

How do I get certifications added to my MIP profile?: Added FEMA Unofficial Transcript note.

← Older revision		Revision as of 12:02, 5 February 2026
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	# Next to the appropriate field, choose the '''Select''' button and upload your PDF file.		# Next to the appropriate field, choose the '''Select''' button and upload your PDF file.
	# You're done! PBEM reviews and accepts certificate uploads in batches. When that happens, your new certificate(s) will automatically be noted in your profile page. We will not notify you, because none of us want more silly, transactional emails, do we?		# You're done! PBEM reviews and accepts certificate uploads in batches. When that happens, your new certificate(s) will automatically be noted in your profile page. We will not notify you, because none of us want more silly, transactional emails, do we?
			Please note that for FEMA trainings, an Unofficial Transcript cannot be accepted. The reason is that the State requires actual certificates for prerequisite trainings in order to enroll in more advanced classes.

	If you have additional '''relevant''' certifications that are not listed, such as advanced ICS or a medical license, email them to [mailto:Net@portlandoregon.gov?subject=Advanced ICS certificate net@portlandoregon.gov]. Note that PBEM only tracks certifications that are related to '''a deployable NET role''', or are '''prerequisite for additional advanced training'''. For example, naloxone training is not tracked, while CPR/AED is.		If you have additional '''relevant''' certifications that are not listed, such as advanced ICS or a medical license, email them to [mailto:Net@portlandoregon.gov?subject=Advanced ICS certificate net@portlandoregon.gov]. Note that PBEM only tracks certifications that are related to '''a deployable NET role''', or are '''prerequisite for additional advanced training'''. For example, naloxone training is not tracked, while CPR/AED is.

GlennDevitt: /* How do I change or add my VSF specialties? */

2026-01-28T16:24:39Z

How do I change or add my VSF specialties?

← Older revision		Revision as of 09:24, 28 January 2026
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	# Select '''Qualifications'''.		# Select '''Qualifications'''.
	# Select your desired '''VSF: Primary''' and '''VSF: Secondary''' fields. Scroll to the bottom and Save.		# Select your desired '''VSF: Primary''' and '''VSF: Secondary''' fields. Scroll to the bottom and Save.
	# PBEM reviews submitted requests in batches periodically, and approves them if you have any required certifications or training. In other words, a person cannot select 11.04.Food Unit Lead if they have not uploaded a current Food Handler's Card. To upload certifications, see [[MyImpact Volunteer Portal FAQ#How do I get certifications added to my profile?\|How do I get certifications added to my profile?]]		# PBEM reviews submitted requests in batches periodically, and approves them if you have any required certifications or training. In other words, a person cannot select 11.04.Food Unit Lead if they have not uploaded a current Food Handler's Card. To upload certifications, see [[MyImpact Volunteer Portal FAQ#How do I get certifications added to my MIP profile?\|How do I get certifications added to my profile?]]
	# New/updated ID cards are issued only when your current card expires, with the exception of Team Leader elections. This helps constrain program expenses.		# New/updated ID cards are issued only when your current card expires, with the exception of Team Leader elections. This helps constrain program expenses.
	Print card		Print card

GlennDevitt: Added section about adding/changing VSFs

2026-01-28T16:23:59Z

Added section about adding/changing VSFs

@@ Line 75: / Line 75: @@
 == How do I upload a new ID photo? ==
 See [[ID Photos]].
 ==Qualifications & VSFs==

GlennDevitt: Updated links to new Better Impact help pages.

2025-12-24T21:16:52Z

Updated links to new Better Impact help pages.

← Older revision		Revision as of 14:16, 24 December 2025
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	== I do not see NET/BEECN/PBEM info when I log in. What's up? ==		== I do not see NET/BEECN/PBEM info when I log in. What's up? ==
	This almost always means you already have a profile with another organization that also uses MIP. (They might call it Volunteer Impact.) Instructions to merge your profiles is [https://~~support~~.betterimpact.com/~~siteguide~~/merge-duplicate-profiles/ here]. Your NET profile is associated with the organization ''Portland Bureau of Emergency Management''.		This almost always means you already have a profile with another organization that also uses MIP. (They might call it Volunteer Impact.) Instructions to merge your profiles is [https://siteguide.betterimpact.com/en/articles/9893920-merge-duplicate-profiles here]. Your NET profile is associated with the organization ''Portland Bureau of Emergency Management''.

	==How do I sign up for trainings, meetings, deployments, etc.?==		==How do I sign up for trainings, meetings, deployments, etc.?==
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	*''Website:'' Hours tab > Select Activity > Enter time		*''Website:'' Hours tab > Select Activity > Enter time
	*''Using [https://~~support~~.betterimpact.~~com/siteguide~~/my-impact~~-app~~/ the app]''		*''Using [https://www.betterimpact.tv/my-impact/ the app]''
	**''in real time:'' Use the ''Start Clock'' button on the main page, select the activity, tap ''Start Clock'' again. Remember to hit ''Stop Clock'' when finished!		**''in real time:'' Use the ''Start Clock'' button on the main page, select the activity, tap ''Start Clock'' again. Remember to hit ''Stop Clock'' when finished!
	**''after service:'' Taps ''Logging'' > ''Hours'' > ''Portland Bureau of Emergency Management'' > then select the activity and make your entry		**''after service:'' Taps ''Logging'' > ''Hours'' > ''Portland Bureau of Emergency Management'' > then select the activity and make your entry
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	== How do I edit or delete a previous time entry? ==		== How do I edit or delete a previous time entry? ==
	You can edit an entry for 24 hours after ''its start time'', regardless of when you enter it. There are technical reasons for this limit that actually make sense, but we won't bore you here. '''If you need an entry corrected or deleted,''' simply email the Activity date and correction/deletion instruction to [mailto:net@portlandoregon.gov net@portlandoregon.gov]		You can edit an entry for 24 hours after ''its start time'', regardless of when you enter it. There are technical reasons for this limit that actually make sense, but we won't bore you here. '''If you need an entry corrected or deleted,''' simply email the Activity date and correction/deletion instruction to [mailto:net@portlandoregon.gov net@portlandoregon.gov]

	~~==I don't like new things. How can I access the old system?==~~
	~~You cannot. The old system was permanently retired in December 2021.~~
	~~Is any person afraid of change? Why what can take place without change?~~
	~~What then is more pleasing or more suitable to the universal nature?~~

	~~-Marcus Aurelius, ''The Meditations, Book Seven''~~

	== How do I get certifications added to my MIP profile? ==		== How do I get certifications added to my MIP profile? ==
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	# Next to the appropriate field, choose the '''Select''' button and upload your PDF file.		# Next to the appropriate field, choose the '''Select''' button and upload your PDF file.
	# You're done! PBEM reviews and accepts certificate uploads in batches. When that happens, your new certificate(s) will automatically be noted in your profile page. We will not notify you, because none of us want more silly, transactional emails, do we?		# You're done! PBEM reviews and accepts certificate uploads in batches. When that happens, your new certificate(s) will automatically be noted in your profile page. We will not notify you, because none of us want more silly, transactional emails, do we?
	If you have additional '''relevant''' certifications that are not listed such as advanced ICS or a medical license, email them to [mailto:Net@portlandoregon.gov?subject=Advanced ICS certificate net@portlandoregon.gov]. Note that PBEM only tracks certifications that are related to '''a deployable NET role''', or are '''prerequisite for additional advanced training'''. For example, naloxone training is not tracked, while CPR/AED is.		If you have additional '''relevant''' certifications that are not listed, such as advanced ICS or a medical license, email them to [mailto:Net@portlandoregon.gov?subject=Advanced ICS certificate net@portlandoregon.gov]. Note that PBEM only tracks certifications that are related to '''a deployable NET role''', or are '''prerequisite for additional advanced training'''. For example, naloxone training is not tracked, while CPR/AED is.

	== How do I upload a new ID photo? ==		== How do I upload a new ID photo? ==

GlennDevitt: /* I do not see my Activity listed. Where is it? */ clarified that this is on the Hours tab

2025-09-09T13:50:01Z

I do not see my Activity listed. Where is it?: clarified that this is on the Hours tab

← Older revision		Revision as of 06:50, 9 September 2025
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	By default MIP lists your '''Recent''' activities for quick access. And periodically we archive past Activities to declutter the list. You can still log time for past/inactive Activities from the longer lists.		By default MIP lists your '''Recent''' activities for quick access. And periodically we archive past Activities to declutter the list. You can still log time for past/inactive Activities from the longer lists.

	* '''On the website''', simply use the '''Active''' or '''Inactive''' buttons to change the drop-down list:		* '''On the website under the Hours tab''', simply use the '''Active''' or '''Inactive''' buttons to change the drop-down list:
	[[File:MIP recent active inactive.jpg\|alt=In the MIP Hours screen, select Active or Inactive to access the longer lists of Activities.\|none\|thumb\|559x559px\|In the MIP Hours screen, select '''Active''' or '''Inactive''' to access the longer lists of Activities.]]		[[File:MIP recent active inactive.jpg\|alt=In the MIP Hours screen, select Active or Inactive to access the longer lists of Activities.\|none\|thumb\|559x559px\|In the MIP Hours screen, select '''Active''' or '''Inactive''' to access the longer lists of Activities.]]
	* '''In the app''', use 'Activity Search', and then 'Include inactive activities in search':[[File:Screencap of MyImpact app Log Hours, Activity Search.png\|alt=The MyImpact App 'Log Hours' screen\|none\|thumb\|The MyImpact App 'Log Hours' screen]]		* '''In the app''', use 'Activity Search', and then 'Include inactive activities in search':[[File:Screencap of MyImpact app Log Hours, Activity Search.png\|alt=The MyImpact App 'Log Hours' screen\|none\|thumb\|The MyImpact App 'Log Hours' screen]]

BruceSchafer: BruceSchafer moved page Portal FAQ to MyImpact Volunteer Portal FAQ: Make title more descriptive

2025-08-03T18:00:01Z

BruceSchafer moved page Portal FAQ to MyImpact Volunteer Portal FAQ: Make title more descriptive

← Older revision	Revision as of 11:00, 3 August 2025
(No difference)